Customer Service Administrator

2 days ago


Royston, United Kingdom Medigold Health Full time

Customer Service AdministratorContract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pmLocation: Hybrid to RoystonSalary: £22,425 per annumSUMMARYMedigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK.As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.REQUIREMENTS FOR THIS ROLEPrevious customer service skills and experience.Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.Proficient use of Microsoft Office and IT Solutions.Diary management experience.Ability to rationalise competing priorities.Confident communicator.Providing services to meet quality assurance targets.Working to and maintaining internal and external KPI`s.Maintaining accurate customer service record.CORE SKILLS & BEHAVIOURSProblem Solving SkillsAbility to drive own personal performance and development Managing a complex workloadAttentive Interpersonal SkillsAbility to quickly and successfully adapt and embrace change Communication skills and strong commandWork independently and cooperatively as part of a team Attention to detailUnderstand the priorities of the organisation and translate them into service prioritiesResponsibleWell Organised Professional in appearance and approachAble to work alone or as a team Trustworthy and HonestCalm under pressure Willing to learn new skillsEfficient Enthusiastic and ProactivePossess a positive can-do attitude HOW TO APPLYInterested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our careers website to complete your application



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