Customer Service Administrator

23 hours ago


Royston, United Kingdom CV-Library Full time

Customer Service Administrator

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pm

Location: Hybrid to Royston

Salary: £22,425 per annum

SUMMARY

Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK.

As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.

REQUIREMENTS FOR THIS ROLE

Previous customer service skills and experience.
Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.
Proficient use of Microsoft Office and IT Solutions.
Diary management experience.
Ability to rationalise competing priorities.
Confident communicator.
Providing services to meet quality assurance targets.
Working to and maintaining internal and external KPI`s.
Maintaining accurate customer service record.

CORE SKILLS & BEHAVIOURS

Problem Solving Skills
Ability to drive own personal performance and development 
Managing a complex workload
Attentive Interpersonal Skills
Ability to quickly and successfully adapt and embrace change 
Communication skills and strong command
Work independently and cooperatively as part of a team 
Attention to detail
Understand the priorities of the organisation and translate them into service priorities
Responsible
Well Organised 
Professional in appearance and approach
Able to work alone or as a team 
Trustworthy and Honest
Calm under pressure 
Willing to learn new skills
Efficient 
Enthusiastic and Proactive
Possess a positive can-do attitude

HOW TO APPLY

Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our careers website to complete your application



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