Infrastructure Lead

2 weeks ago

Aberdeen, United Kingdom Prosource IT Ltd Full time

We have an opportunity for a highly motivated and skilled Infrastructure Lead to join our dynamic team in Aberdeen. The ideal candidate will have previous experience of leading or supervising a technical team and will bring a passion for technology and a commitment to delivering outstanding results. You will lead a small team in addition to providing operational and project support in an enterprise setting. If you are a team player, possess excellent communication skills and have a strong technical background wed love to hear from you.


What youll do

  • Technical and service quality assurance
  • Leading the prosource.it team
  • On-call rota management
  • Serving as the last internal point of escalation for technical or functional queries
  • Managing incidents, requests, problems and changes in accordance with ITIL processes
  • Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes
  • Planning and implementing changes in accordance with change management processes
  • Engaging and coordinating with third-party vendors and support providers as required

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