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Senior APP Fraud Analyst

1 month ago

Milton Keynes, United Kingdom Allica Bank Full time

About Allica bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers


Department Description

Operations in banking, like in every other firm, is established to carry out all day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders. We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

  • Slick digital account opening, and in life servicing.
  • Customer contact via telephony, email and in-app communications.
  • Payment and reconciliation activity.
  • Treasury operations.
  • Customer due diligence through Know Your Customer, Know Your Business.
  • Lending pipeline management.
  • Quality assurance and control.
  • Issue resolution.
  • Effective record keeping and data management.
  • Support of all change initiatives.


Role Description

This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Senior APP Fraud Analyst to join our Fraud Operations Team. We’re looking for someone with a real passion for developing colleagues and delivering the right outcomes for customers. The ideal candidate will have a good working knowledge of the regulatory requirements for Authorized Push Payment Fraud including qualify consumer and claim guidelines, and the industry framework for reimbursement of claims.


The Senior APP Fraud Analyst role includes: -

  • Support with day-to-day workflow management across Consumer Disputes, APP Scam and Fraud Recoveries, including SLA and regulatory reporting requirements.
  • Proactive approach to sharing knowledge and supporting the development of lesser experienced colleagues
  • Working with senior stakeholders, vendors, and the wider bank to implement fraud and financial crime prevention strategies relating to Authorized Push Payment Frauds.
  • Act as a Subject Matter Expert for Authorized Push Payment Frauds, taking ownership of complex cases and acting as first point of escalation for the team.
  • Support the financial reconciliation of Scam Claims for both Sending and Receiving claim types.
  • Working with wider Operations, Product and 2LoD Teams to drive increased awareness of emerging fraud trends for APP Scams.
  • Ensuring adherence to PSR reporting and reimbursement requirements.
  • Provide support with the creation and maintenance of performance reporting relating to Authorized Push Payment Fraud.
  • Working closely with Allica Bank’s Fraud Strategy and 2LoD functions to support the continuous development of robust and effective controls across the bank.
  • Support with development of lesser experienced colleagues.

If you think you can deliver operational excellence in the Fraud and Transaction Monitoring arena, this is the role for you.


Principal Accountabilities

  • You must maintain up to date industry and regulatory knowledge relating to Authorized Push Payment Fraud
  • Act as an SME for Authorized Push Payment Frauds and share best practice
  • Support development and governance of operational processes surrounding Authorized Push Payment Fraud, ensuring they are both up to date and operating effectively as intended.
  • Responsive to emerging fraud and financial crime trends.
  • Maintain good working relationships with areas of the business to ensure smooth and timely exchange of correspondence and communication.
  • Able to build and maintain relationships with core internal and external stakeholders.
  • Maintain true and accurate records for each case including clear audit trail.
  • Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
  • Adhere to the Bank’s brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Banks policies and procedures, and good client outcomes form the basis of decisions made.
  • Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
  • Communicate with Business Relationships Managers to gather any necessary documentation.
  • Maintain clear and accurate internal records for MI and monitoring.
  • Assist Operations team and other departments as and when directed.


Personal Attributes & Experience

  • Strong experience in handling Authorized Push Payment fraud
  • A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
  • Education to A level standard or equivalent
  • Excellent analytical and technical problem-solving skills
  • A robust knowledge and working understanding of Fraud and Transaction Monitoring including investigation and prevention methodologies.
  • A good level of financial and commercial awareness.
  • A good understanding of Fraud and Financial Crime regulatory requirements, including reporting and standards.
  • Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
  • Excellent organizational and IT skills.


Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you


Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.


Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.


Additional Information

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • 25 days holiday – with the option to Buy/Sell
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover (with the option to add family members)
  • Life assurance
  • Income Protection
  • Family friendly policies including enhanced Maternity & Paternity leave
  • Season ticket loans