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Workplace Experience Co-ordinator

1 month ago

Croydon, United Kingdom ISS Facility Services UK Full time

Workplace Experience Coordinator

Location: London, CR0 1XJ

Hours of work: 40

Contract Type: Permanent


As a Workplace Experience Coordinator, you will play a vital role in our culture, driving the customer touchpoint journey as an ambassador of exceptional workplace experiences for both the ISS and our client.


Job Description


As Workplace Experience Coordinator, you will be an integral part of the workplace experience team, curating an environment that enhances well-being, boosts productivity, and strengthens company culture, making it a place where customers want to be.

Your responsibilities will include actively seeking opportunities to improve onsite service experiences and deploying new initiatives aligned with the ISS vision.

You will be committed to providing our Workplace staff with the knowledge, skills, and tools they need to deliver exceptional service, connecting people and places to make the world work better.

Creating a memorable workplace experience and moments that matter to all internal and external stakeholders will be one of your key responsibilities.

You will be instrumental in delivering and implementing a service culture mindset, promoting the right behaviours to positively impact colleagues and customers, and helping to create a workplace that fulfils our purpose.

If you are passionate about workplace experience and dedicated to excellence, we would love to hear from you.


Key Responsibilities


  • A natural host that can make customers, visitors and colleagues feel at home within the location
  • Main point of contact for customer requests and enquiries
  • Assist in delivering the unexpected to our clients through first class customer service
  • Assist in answering all enquiries for the site, room bookings and set up
  • Support the onsite Management team with high profile events
  • Support and create the best customer and workplace experience
  • Develop relationships and capture client's individual requirements for future site visits
  • Have a keen eye for detail and share your notes and feedback to the teams
  • Work on community initiatives to develop connections
  • Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity
  • Support any key events in and out of normal working hours


Professional and Personal Competencies/Qualifications


  • First Aid trained preferable, but training will be provided as part of the role
  • IOSH preferable but training will be provided as part of the role
  • Workplace Experience Programme training preferable but will be provided as part of the role
  • Experience of working in a high-profile environment
  • Excellent communication skills both verbal and written
  • Must be able to work within a highly confidential environment
  • A high level of Microsoft Office application knowledge and experience


The Company


ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com