Workplace Experience Director/Manager
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Workplace Experience Lead/Manager to join our team at ISS Facility Services UK. As a key member of our team, you will be responsible for driving the customer touchpoint journey and serving as an ambassador of exceptional workplace experiences for our clients.
About the Role:
In this role, you will be an essential member of our site team, curating a workplace environment that enhances well-being, boosts productivity, and strengthens company culture. You will actively seek opportunities to improve the onsite service experience and deploy new initiatives in line with our vision.
Key Responsibilities:
- Serve as the main client contact and representative, with thorough knowledge of the building and its operations.
- Handle customer issues and requests across all service lines, ensuring timely and effective resolution.
- Develop deep, trusting relationships with colleagues, gathering information to provide personalized service and anticipate future needs.
- Coordinate and inspire the client community, making it the workplace of choice.
- Establish strong relationships with customers, becoming the go-to person and trusted partner for our value proposition.
- Promote collaboration across operational and support teams, suppliers, and customer groups, while prioritizing our clients' interests.
- Lead and create the best customer and workplace experience, ensuring our clients receive exceptional service.
- Maintain full awareness of client site emergency contacts and procedures.
Professional and Personal Competencies/Qualifications:
- IOSH certification or equivalent, with training provided as part of the role.
- Experience working in a high-profile environment, with excellent communication skills and ability to work within a highly confidential environment.
- High level of Microsoft Office application knowledge and experience, with ability to work independently and as part of a team.
About ISS Facility Services UK:
ISS Facility Services UK is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our clients achieve their purpose.
We are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart.
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