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Workplace Experience Director
2 months ago
Job Title: Workplace Experience Lead/Manager
Location: Remote or On-Site
Hours of Work: 40 hours per week
Contract Type: Permanent
About the Role:
We are seeking a highly skilled and experienced Workplace Experience Lead/Manager to join our team at ISS Facility Services UK. As a key member of our team, you will be responsible for driving the customer touchpoint journey and serving as an ambassador of exceptional workplace experiences for our clients.
Key Responsibilities:
- Serve as the Main Client Contact: Develop and maintain a thorough knowledge of our clients' facilities and services.
- Handle Customer Issues and Requests: Provide exceptional customer service and resolve issues in a timely and professional manner.
- Develop Deep Relationships: Build trusting relationships with colleagues, clients, and stakeholders to provide personalized service and anticipate future needs.
- Coordinate and Inspire the Client Community: Create a positive and inclusive work environment that enhances well-being, boosts productivity, and strengthens company culture.
- Establish Strong Relationships: Become the go-to person and trusted partner for our clients, promoting collaboration and prioritizing their interests.
- Promote Collaboration: Foster strong relationships with operational and support teams, suppliers, and client groups to drive business success.
- Lead and Create the Best Customer and Workplace Experience: Develop and implement strategies to improve the onsite service experience and deploy new initiatives in line with our vision.
- Maintain Awareness of Client Emergency Contacts and Procedures: Ensure a safe and secure work environment for our clients and employees.
Professional and Personal Competencies/Qualifications:
- IOSH Certification: Preferred but training will be provided as part of the role.
- Experience in a High-Profile Environment: Proven track record of working in a fast-paced and dynamic environment.
- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with clients, colleagues, and stakeholders.
- Confidentiality: Ability to maintain confidentiality and handle sensitive information with discretion.
- Microsoft Office Application Knowledge: High level of proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
About ISS Facility Services UK:
ISS Facility Services UK is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.
