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Workplace Experience Director

2 months ago

Croydon, Greater London, United Kingdom ISS Facility Services UK Full time
Job Description

Job Title: Workplace Experience Director

Company: ISS Facility Services UK

Job Type: Full-time

Location: Remote (with occasional travel to client sites)

Job Summary:

We are seeking an experienced Workplace Experience Director to join our team at ISS Facility Services UK. As a key member of our client-facing team, you will be responsible for delivering exceptional workplace experiences for our clients, driving customer satisfaction, and ensuring seamless facilities management services.

Key Responsibilities:

  • Develop and implement workplace experience strategies to enhance customer satisfaction and drive business growth
  • Lead a team of facilities management professionals to deliver high-quality services and ensure client satisfaction
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes
  • Manage client relationships and develop strong partnerships to drive business growth and customer satisfaction
  • Monitor and report on key performance indicators to ensure service delivery meets client expectations
  • Stay up-to-date with industry trends and best practices to ensure ISS remains a leader in facilities management

Requirements:

  • Proven experience in facilities management, customer experience, or a related field
  • Strong leadership and team management skills to lead a team of facilities management professionals
  • Excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders
  • Ability to analyze data and develop insights to drive business growth and customer satisfaction
  • Strong problem-solving skills to resolve complex issues and ensure seamless service delivery

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance