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Workplace Experience Lead/Manager

2 months ago

Croydon, United Kingdom ISS Facility Services UK Full time

Workplace Experience Lead


Are you the right candidate for this opportunity Make sure to read the full description below.

Location: London, CR0 1XJ

Hours of work: 40

Contract Type: Permanent

ISS provides integrated facilities management services to the Government Property Agency (GPA) across a national portfolio in the UK, with a requirement to deliver a Workplace function within a specific geographic region as dictated by the contract.

Job Description

At ISS, we create places that work, think, and give. As a key part of this placemaking culture, you will drive the customer touchpoint journey, serving as an ambassador of exceptional workplace experiences for both GPA and ISS.

In the role of Workplace Experience Lead, you will be an essential member of the GPA site team, curating a workplace environment that enhances well-being, boosts productivity, and strengthens company culture, creating a space where end users want to be.

You will actively seek opportunities to improve the onsite service experience and deploy new initiatives in line with the vision of both ISS and GPA.

Your efforts will ensure that our workplace environment is not only functional but also inspiring, making a positive impact on everyone who interacts with our spaces.

Key Responsibilities

  • Serve as the main GPA contact and representative, with thorough knowledge of the building
  • Handle customer issues and requests across all service lines
  • Develop deep, trusting relationships with colleagues, gathering information to provide personalised service and anticipate future needs
  • Coordinate and inspire the GPA community, making it the workplace of choice
  • Establish strong relationships with customers, becoming the go-to person and trusted partner for the GPA value proposition
  • Promote collaboration across operational and support teams, suppliers, and customer groups, while prioritizing GPA's interests
  • Lead and create the best customer and workplace experience
  • Maintain full awareness of GPA site emergency contacts and procedures

Professional and Personal Competencies/Qualifications

  • IOSH preferable but training will be provided as part of the role
  • Experience of working in a high-profile environment
  • Excellent communication skills both verbal and written
  • Must be able to work within a highly confidential environment
  • A high level of Microsoft Office application knowledge and experience

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com