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Sales Office Administrator

2 months ago

Hoddesdon, United Kingdom Mosaic Recruitment Ltd., Full time
  • Work in a small friendly team
  • A great opportunity with lots of scope for progression.
Our lovely client in Hoddesdon is looking for a Sales Administrator to join their busy office. Sales Office Administrator   Salary: £25,000Hours: 8.30-5.30pm Monday to Friday ( 40 hours) 1 hour for lunch   We are looking for a Sales Office Administrator to join our already very busy Sales Office.  The role will be varied but the main responsibility of this individual will be to deal with the incoming calls and processing of the customer orders which are received via email and the telephone on to our SAP system. The client is happy to take someone that has retail experience only that is willing to transition to an office role.     Sales Administrator Responsibilities:
  • Receiving and processing of customer purchase orders via phone or email.
  • Ensuring all orders received are inputted correctly using our SAP system and following our Sales Office procedures
  • Contacting customers via phone or email to resolve any queries and obtain missing information
  • Maintaining and updating customer records using our CRM System, ZOHO
  • Compiling daily, weekly and monthly reports for various departments including the Chairman and Managing Director of the business
  • ‘Scanning and Indexing’ orders, delivery notes and pick sheets through the document management system
  • Liaising with our External Sales team and providing relevant feedback from customers when necessary
  • Pro-Actively contacting our existing customer base offering products already identified through reporting and by gap analysis.
  • Supporting the External Sales team and other departments with administrative tasks, if required
Required skills:
  • Very good attention to detail
  • Exceptional interpersonal and customer service skills
  • Knowledge on Microsoft Office suite
  • Excellent written and verbal communication skills.
  • Basic IT skills
Desired skills:
  • Knowledge of SAP & ZOHO would be beneficial 
  • Experience within a similar role however, training will be provided.