IT Service Desk Support

4 days ago


Wakefield, United Kingdom 2 Sisters Food Group Full time

IT Service Desk SupportLocation: Wakefield, West YorkshireSalary: Competitive + BenefitsAbout UsJoin 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories, including popular brands like Holland's pies. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.About the RoleWe are looking for a motivated individual to join our team as a 1st Line IT Service Desk Support. This entry-level role is perfect for someone who may not have an IT background but is keen to learn and grow in the industry.Key ResponsibilitiesManaging a ticketing systemProviding 1st line supportIssue identification and diagnosisProblem ResolutionInformation Gathering About YouIf you are driven, curious, and ready to start your career in IT, we would love to hear from you.Key SkillsProblem SolverStrong interpersonal skills to interact effectively with team members and employeesWork well within a team and independentlyDrivenAbility to collect and analyse information to solve problems The role is based at our Wakefield office, with an expectation to be in the office full time in the training period. BenefitsRefer a friend schemeHealth Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a yearBoparan Restaurant Group Discount - 50% discount for friends and family. (Giraffe World Kitchen, Harry Ramsden, Ed's Easy Diner and Burger & CocktailsCycle2Work Scheme Why Join Us?As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasize promoting from within, ensuring you can build a rewarding career with us.#central01


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