Help Desk Technician

13 hours ago


Wakefield, Wakefield, United Kingdom Austin Fraser Full time
Job Summary

We are seeking a Help Desk Technician to join our support team in Wakefield. This is an exciting opportunity to work with a leading organisation as they undergo a digital transformation, introducing new services and technologies.

The successful candidate will provide first-class customer service, responding to client queries and resolving issues in a timely and professional manner. You will be working on a busy service desk, answering phone calls, web chats, and other forms of digital contacts, ensuring that you meet agreed SLA's and KPI's.

We are looking for someone with excellent customer service skills, technical expertise, and the ability to work as part of a team. If you have a passion for IT and enjoy solving complex problems, we want to hear from you.

Key Job Information:

  • Pay rate: £12 per hour
  • Shift patterns: 40 hours per week, 5 x 8 hour shifts between 7am-7pm
  • Location: Wakefield (full time on site)
  • Contract: 12 months temporary


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