Service Desk Agent

7 months ago


Wakefield, United Kingdom Project People Full time

Service Desk Agent

PAYE TEMP - 40 hours - Monday - Friday - 1 Weekend in 4.

As a Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Key Accountabilities**

**Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).**

**Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.**

**Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.**

**Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.**

**Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.**

**Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.**

**Takes ownership of own development and has a development plan in place.**

**Experience**
- Feedback from customers, colleagues and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 6 months

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have an in date passport?

Work Location: In person

Reference ID: FJ-JH-M


  • Service Desk Agent

    5 hours ago


    Wakefield, United Kingdom Project People Full time

    Service Desk Agent Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Service Desk Agent Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Service Desk Advert PAYE TEMP - with potential for permanacny Full time - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries...

  • Service Desk Agent

    6 months ago


    Wakefield, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: Wakefield** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...


  • Wakefield, United Kingdom Project People Full time

    Service Desk Agent Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • IT Helpdesk Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Service Desk Agent Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    6 months ago


    Wakefield, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Helpdesk Agent

    7 months ago


    Wakefield, United Kingdom Project People Full time

    Help Desk Agent PAYE TEMP - 40 hours - Monday - Friday - 1 Weekend in 4. As a Help Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** **Works under supervision, supporting...

  • Service Desk Manager

    5 hours ago


    Wakefield, United Kingdom Xpertise Recruitment Ltd Full time

    **IT Service Desk Manager - Wakefield - £47.5k - Gaming** **Service Desk | KPI's | Performance Management | ITIL | ServiceNow** **Salary**:£47,500 **Location: Wakefield (Occasional travel to other offices)** Are you an experienced Service Desk Manager, looking for a new challenge in your career? Do you have demonstrable experience in leading,...

  • Service Desk Operator

    7 months ago


    Wakefield, United Kingdom Mitie Full time

    **Customer Service Desk Advisor (Shift working)**: **Position Overview** To effectively operate the Helpdesk and associated communication systems. Delivering a professional, efficient and customer-orientated service as part of West Yorkshire Police PFI contract. To log service requests and communicate these requirements to IFM staff. **Responsibilities** -...

  • Service Desk Agent

    3 months ago


    Wakefield, Wakefield, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Wakefield, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Wakefield, United Kingdom 2 Sisters Food Group Full time

    IT Service Desk SupportLocation: Wakefield, West YorkshireSalary: Competitive + BenefitsAbout UsJoin 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories, including popular...


  • Wakefield, United Kingdom CV-Library Full time

    IT Service Desk Support Location: Wakefield, West Yorkshire Salary: Competitive + Benefits About Us Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity for an individual that's eager to launch...


  • Wakefield, United Kingdom CV-Library Full time

    IT Service Desk Support Location: Wakefield, West Yorkshire Salary: Competitive + Benefits About Us Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories,...


  • Wakefield, Wakefield, United Kingdom Austin Fraser Full time

    Technical Support Agent - IT Services Job DescriptionWe offer a competitive salary of £12 per hour in Wakefield for our Technical Support Agent position. As a key member of our 1st line support team, you will provide top-notch customer service while resolving technical issues.About the Team:We are a dynamic team seeking a highly skilled Technical Support...

  • Estate Agent

    6 months ago


    Wakefield, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in** Wakefield**. OTE- £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their...