Service Desk Agent

3 months ago

Wakefield, United Kingdom Fujitsu Full time

**Service Desk Agent**

**Location: Wakefield**

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? This is your world and your opportunity to transform it for the better.

**Your role**

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

**Your experience**
- Educated to GCSE grade or equivalent
- Excellent Customer Service Skills.
- Excellent problem-solving skills.
- Excellent verbal and written communication skills with an attention to detail.
- Ability to work as part of a team.
- High degree of initiative and creativity.

**Achieve together**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this **Be Completely You.**

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Wakefield

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