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Customer Service Administrator

3 months ago

Runcorn, United Kingdom Acorn by Synergie Full time

Acorn by Synergie is searching for a Customer Service Administrator to join our client, a leading manufacturing and distribution business based in Runcorn, Cheshire.

Joining a small team, the purpose of the role is to supply the ordered goods on time, in the right quantity, with the correct price at the right customer end destination.

* Receive and place customer purchase orders on to the system and manage intervening processes through to delivery.

* Liaise with customers in UK and Ireland, distributors, site operations and transportation with regards to supply chain matters.

* Daily communication with customers to update delivery schedules in parallel with stock availability.

* Maintain and update customer information in the CRM (Navision).

* When required, attend meetings with members of the sales team regarding customer special instructions, trends and product lines.

* Maintain and update customer-specific regulatory product files.

* Coordinate new customer set-up's, in accordance with internal procedures.

* Any other administrative duties arising within the Business.

Experience working in a fast moving, customer service orientated commercial environment is essential along with impeccable accuracy and attention to detail.

Hours of work are Monday to Thursday, 8:30am - 5pm and Friday, 8:30am - 3pm

Salary is competitive and dependent on knowledge and experience.

Acorn by Synergie acts as an employment agency for permanent recruitment.