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Customer Service Administrator

2 months ago

Aberdeen, United Kingdom Grace May Full time

Customer Service Administrator

The Role:

Are you passionate about delivering exceptional customer service? Our client, a leading company in the industry, is seeking a Customer Service Administrator to join their dynamic team. In this role, you will be the primary point of contact for customer inquiries via email and telephone, ensuring every request is managed efficiently and with a personal touch.

Key responsibilities include:

  • Serving as the main contact for customer inquiries, ensuring all requests are handled promptly and professionally.
  • Preparing quotations for spare parts based on materials identified from engineer service reports, customer-owned equipment inspections, and customer enquiries.
  • Maintaining and updating the Customer Relations Database in line with CRM guidelines.
  • Processing customer orders and updating all necessary databases, including creating purchase orders.
  • Arranging equipment for offshore inspections.
  • Booking training courses for offshore engineers.
  • Performing additional duties as assigned by management to support the team and business objectives.

The Person:

To excel in this role, you'll need:

  • Strong organisational skills to manage multiple tasks efficiently.
  • Excellent written and verbal communication skills to interact effectively with customers and team members.
  • A proactive approach to problem-solving and task management.
  • The ability to thrive in a fast-paced environment and adapt to changing priorities.
  • A team player mindset with a strong commitment to collaborative working.
  • A willingness to learn and grow within the role.

On Offer:

Our client offers an excellent opportunity to join a company that truly values its team. They provide a platform for career progression, ensuring that their employees can develop and succeed. This position has come about due to an internal promotion. In addition to a competitive salary, they offer an excellent benefits package that includes flexible working options and a market-leading pension scheme.

If you are looking for a challenging and rewarding role in a supportive environment, we would love to hear from you. Apply today to take the next step in your career with our client