Customer Service Advisor

7 months ago

Aberdeen, United Kingdom OCS Group Full time

**About The Role**:
**Purpose of the role**

An integral member of the Bon Accord Centre customer services team, responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall.

**Duties**
- To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner.
- To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries.
- To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently.
- To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers.
- To liase with retailers and the centre management to ensure clear and consistent communication.
- To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc.
- To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms.
- To maintain and process season parking passes and ensure administration and records are kept up to date.
- To assist the commercial manager in mall retailing administration, completing this in an accurate and timely manner and to a high standard.
- Monitor activity within the mall, requesting support from the cleaners and security where required.
- To ensure the Information Desk is kept clean, tidy and welcoming.
- To carry out duties in accordance with instructions issued by the centre management.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated with the changing environment.
- Positive & professional attitude
- Excellent customer service
- Good interpersonal & communication skills
- Approachable & friendly manner

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

  • Customer Service Advisor

    7 days ago

    Aberdeen, United Kingdom AWD online Careers Full time

    Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.SALARY: £22,500 per annum + BenefitsLOCATION: Hybrid Working from Home and either the...

  • Customer Service Advisor

    2 weeks ago

    Aberdeen, United Kingdom Peterson Recruitment Full time

    Customer Service Advisor A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. Our Company From our roots in agricultural inspections, Peterson and Control Union...

  • Customer Service Advisor

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom The John Clark Motor Group Full time

    We are seeking a proactive, customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for handling incoming calls in a timely manner, booking in customer requests, and ensuring a pleasant welcome to all customers and visitors.The ideal candidate will have excellent communication skills, be polite and...

  • Customer Service Advisor

    7 months ago

    Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

    AAA are working exclusively with our Dyce based Tools provider to recruit for a Customer Advisor for their team on a full-time, perm basis. Our Client has been supporting businesses across a variety of industries for over 30 years, providing global exportation of their products to over 60 countries. This role is to join an existing team of 5 Customer...

  • Customer Service Advisor

    3 weeks ago

    Aberdeen, United Kingdom Peter Vardy Full time

    **Job details**: **General information**: **Reference **:000181**Salary**: JOB47 **Vacancy details**: **Job Title**: Customer Service Advisor **Contract type**: Full Time **The Opportunity**: **Customer Service Advisor - Jaguar Land Rover** **Peter Vardy Aberdeen** **Salary including bonus up to £34,000 + Excellent benefits** **Monday - Friday 8am-6pm...

  • Customer Service Advisor

    1 week ago

    Aberdeen, United Kingdom AWD online Full time

    Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.SALARY: £22,500 per annum + BenefitsLOCATION: Hybrid Working from Home and either the...

  • Customer Service Advisor

    1 week ago

    Aberdeen, United Kingdom AWD online Full time

    Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.SALARY: £22,500 per annum + BenefitsLOCATION: Hybrid Working from Home and either the...

  • Customer Service Advisor

    7 months ago

    Aberdeen, United Kingdom Control Union Full time

    A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. This role would be open to Graduates/School Leavers who are looking to start their career in an office...

  • Customer Service Advisor

    7 months ago

    Aberdeen, United Kingdom Peterson Recruitment Full time

    A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. This role would be open to Graduates/School Leavers who are looking to start their career in an office...

  • Customer Service Advisor

    1 week ago

    Aberdeen, United Kingdom Peterson Recruitment Full time

    A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. This role would be open to Graduates/School Leavers who are looking to start their career in an office...

  • Customer Service Advisor

    7 months ago

    Aberdeen, United Kingdom Dandara Living Full time

    Dandara Living is recruiting a Customer Service Advisor to join our 'The Point' apartment complex in Aberdeen. The point has a selection of fully-furnished studios, 1-bedroom apartments and co-living suites - this is a resident-focused role, ideal for those that love to be kept on their toes! **Shifts - days, nights or weekends!** **About the role** The...

  • Customer Service Advisor

    2 weeks ago

    Aberdeen, United Kingdom Peterson Recruitment Full time

    A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met. Our Company From our roots in agricultural inspections, Peterson and Control Union have been operating for...

  • Service Advisor

    3 weeks ago

    Aberdeen, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor** **Franchised Dealership** **Aberdeen based** **Basic Salary up to £34,000** **Dealership Benefits Package** I am working alongside one of my large clients who is looking for a Service Advisor for one of their large sites based in the Aberdeen area. The Service Department is a crucial link between the customers and the workshop,...

  • Customer Service Advisor

    7 months ago

    Aberdeen, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Advisor - flexible shifts - Aberdeen - £11.50 per hour - Zero Hour Contract** We're looking for a **Customer Services Adviser **who will be the face of our business,** bringing outstanding customer service** within the Airport sector. You'll join a team that takes a real pride in what they do. They take pride in their...

  • Service Advisor

    2 weeks ago

    Aberdeen, United Kingdom John Clark Motor Group Full time

    **Service Advisor** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clar Aberdeen BMW/MINI are seeking a pro-active, customer focused Service Advisor for our Aberdeen dealership, who will be part of a team of Service Advisors and be responsible for...

  • Service Advisor

    2 weeks ago

    Aberdeen, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Specialist Cars Skoda Aberdeen** **Full time/Maternity Cover** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! **Specialist Cars Skoda **are seeking a pro-active, customer focused Service Advisor for our Aberdeen dealership, who will be part of a team of...

  • Dutch Speaking Customer Service Advisor

    3 weeks ago

    Aberdeen, United Kingdom Kelly Services Full time

    **Dutch Speaking Customer Service Advisor** / **Working from home** / **£21450** Hours: Monday to Friday 7.45am to 4.15pm Our client is looking to appoint a **Dutch Speaking Customer Service Advisor**. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company...

  • Customer Service Advisor

    1 week ago

    Aberdeen City, United Kingdom Awd Online Full time

    Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.SALARY: £22,500 per annum + Benefits LOCATION: Hybrid Working from Home and either the...

  • Service Advisor

    7 months ago

    Aberdeen, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new enthusiastic Service Advisor to help us keep our Aberdeen Motorstore running smoothly. **Hours** Full time, Monday-Friday, 8am-5.30pm, rotational Saturday 8am -12pm. **About the role** Arnold Clark Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their...

  • Customer Service Advisor

    8 months ago

    Aberdeen, United Kingdom L & I Eaton ARC Full time

    The L&I Eaton story began in Manchester with a single branch in 1953 by Lawrence & Elizabeth Eaton. For over 50 years, L&I Eaton developed a reputation for quality workmanship, before being acquired by Lee Bootle in 1986. Since the acquisition, Lee successfully secured contracts with a number of major UK work providers and has expanded the L&I Eaton network...