Customer Service Advisor

7 months ago

Aberdeen, United Kingdom L & I Eaton ARC Full time

The L&I Eaton story began in Manchester with a single branch in 1953 by Lawrence & Elizabeth Eaton. For over 50 years, L&I Eaton developed a reputation for quality workmanship, before being acquired by Lee Bootle in 1986. Since the acquisition, Lee successfully secured contracts with a number of major UK work providers and has expanded the L&I Eaton network throughout Scotland, Northern & Central England.

We are one of the largest independent Vehicle Repairers in the UK, getting cars repaired and back on the road fast, whatever the weather We are approved repairers for some of the most high-profile Insurers in the country. These include brands such as Direct Line, Churchill, Aviva, More Than, AXA, RSA, Zurich, NARG, Hertz, Europcar and many more.

Why do so many insurance companies come to us? Our workmanship is second to none, we deliver exceptional customer service, repair vehicles in our Industry leading facilities and ensure our staff are up to date with the latest training. We listen to what the customer wants and deliver on their requirements. It’s a part our ethos, it's our vision - To become the leading accident repair group delivering high quality repair, customer excellence and innovative solutions to the accident repair industry.

To date, we have operations in 14 locations, employ over 400 staff and repair over 20,000 vehicles annually. But we are just getting started - we aim to continue our growth exponentially and hope to be opening a repair centre near you sometime soon.

We are currently seeking a Customer Service Advisor to join our team at our Accident Repair Centre in Aberdeen.

**Main Duties**
- Inputting data into our Bodyshop software
- Dealing with inbound and outbound calls in a professional manner
- Ensure a high level of Customer Service is provided
- Providing updates to Customers on the progress of their vehicle repair
- Collecting customer feedback to ensure that best practice is recognised and maintained
- Engaging with customers in a friendly and professional manner
- Filing and maintaining a tidy office, and other general duties.
- Assisting the Manager in day-to-day duties

**Salary**: Up to £10.42 per hour

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

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