Customer Service Advisor

6 months ago

Aberdeen, United Kingdom OCS Group Full time

**About The Role**:
**Purpose of the role**

Responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall.

You will be working Monday & Tuesday, 16 hours per week, on a permanent, part-time basis.

**Duties**
- To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner.
- To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries.
- To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently.
- To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers.
- To liaise with retailers and the centre management to ensure clear and consistent communication.
- To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc.
- To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms.
- To maintain and process season parking passes and ensure administration and records are kept up to date.
- To assist the commercial manager in mall retailing administration, completing this in an accurate and timely manner and to a high standard.
- Monitor activity within the mall, requesting support from the cleaners and security where required.
- To ensure the Information Desk is kept clean, tidy and welcoming.
- To carry out duties in accordance with instructions issued by the centre management.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated with the changing environment.
- Positive & professional attitude
- Excellent customer service
- Good interpersonal & communication skills
- Approachable & friendly manner

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

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