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Facilities Helpdesk Co-ordinator

2 months ago

London, United Kingdom LH Pink Consulting Limited Full time

I have an exciting and interesting Facilities Helpdesk Co-ordinator role based in Central London within a prestigious organisation, working in a supportive and professional yet fun team.

This is a temporary position, initially for 2 months plus, with the working hours set in 2 shifts: 7:00AM to 16:00 or 10:00 to 19:00. The successful candidate will be working in modern, plush offices which are less than 2 minutes’ walk to public transport.

The ideal candidate will be available for an immediate interview and start and have a background within Facilities and Helpdesk Co-ordination / Administration within Property Management, Real Estate or Tenant Services. This is a full time, office-based role that may be extended beyond the initial 2-month requirement.

Duties within the role will require the successful candidate to:

  • Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites, both high-end residential and commercial property portfolios.
  • Acknowledge and action all helpdesk job requests received by email / telephone call (general repairs, engineer call outs etc) into relevant FM calendars/schedules to ensure timely delivery of requests.
  • Direct any requests to the GroupDespatch team via the designated directories/ distribution List.
  • Work closely within other facility service lines when required.
  • Raise tickets in the in-house ticketing system for reporting issues.
  • Carry out any reasonable management requests and providing administrative support.
  • Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained.

The successful candidate will ideally possess:

  • Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.
  • Knowledge of the MS Office suite.
  • Excellent communication skills with a keen eye for attention to detail.
  • Enthusiasm with a 'can do’ attitude.
  • The ability to remain calm under pressure.
  • Customer-focus skills, with the ability to understand the needs of the client and peers.
  • Self-motivational skills and able to think 'outside of the box’ in order to deliver a 'best in class’ service.
  • A positive approach to learning in role and identifying own training needs and desires.
  • The ability to work on own their initiative within a team environment.
  • The ability to deal with complaints whilst maintaining a professional outlook and positive attitude
  • Exceptional organisational skills.
  • The ability to work flexibly in accordance with business needs and within the wider team.
  • Commitment to getting the job done without compromising service levels and professionalism.

My client is offering an immediate interview and start.

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