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Customer Experience Officer

3 months ago

Cheadle, United Kingdom Johnnie Johnson Housing Trust Full time

Are you passionate about delivering outstanding services for customers?

Are you looking for a new challenge?

Do you like to make a difference?

If this sounds like you, this could be your perfect role.

We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.

We’re looking for someone who will be able to assist our customers with:

  • Exceptional customer experience through multi-contact channels.
  • Resolving queries at the first point of contact taking full ownership with a solutions focused approach.
  • Moving in and moving out, choice-based lettings, nomination agreement, leasehold related enquiries, anti-social behaviour and other tenancy matters.
  • Repairs, complaints, customer support, general administration.
  • Rent payments, arears, money advise.
  • Optimising the use of technology and systems, contributing to process and service reviews, identifying efficiency savings and service improvements.
  • Maintaining timely records of all customer contacts, queries, and actions on JJH’s housing management system.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

Our Team