Customer Experience Specialist
4 weeks ago
Role Overview
We are seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to customers, understanding their financial situations, and offering tailored solutions to meet their needs.
Key Responsibilities
- Handle inbound calls from customers regarding early and late-stage arrears on regulated and unregulated accounts.
- Utilize effective listening and questioning skills to understand the root cause of a customer's financial situation and work collaboratively to find suitable solutions.
- Resolve customer enquiries with a focus on first contact resolution to achieve positive customer outcomes.
- Identify and address customer complaints, escalating where necessary.
- Provide empathetic support to vulnerable customers, arranging appropriate assistance as required.
Requirements
- Exceptional customer service and communication skills.
- Previous call centre experience.
- An empathetic approach to customers, demonstrated through active listening and effective questioning.
- A team player with a flexible and collaborative mindset.
Benefits of Working at Together
- 26 days' holiday, increasing to 30 days with service, plus bank holidays.
- Buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar and restaurant discounts.
We value diversity and inclusion at Together, and we are committed to creating a workplace that represents a variety of backgrounds, perspectives, and skills. If you require any reasonable adjustments to make your experience with us easier, please let us know and we will do our best to accommodate your needs.
Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
-
Customer Experience Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob SummaryWe are seeking a highly skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service to regulated and unregulated customers.Key ResponsibilitiesDeal with inbound calls from customers relating to early and/or late stage arrears on...
-
Customer Experience Manager
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve this goal.Key ResponsibilitiesSupport the Lead Customer Experience...
-
Customer Experience Professional
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob Summary:As a key member of our Operations Collection Team at Together, you will play a vital role in providing high-quality support to our customers. This is a customer-facing telephony team, comprising Collections, Recoveries, and Customer Support. Your primary objective will be to deliver exceptional customer service, understanding customer...
-
Customer Experience Leader
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Village Hotels - Cheadle Full timeWe're seeking a skilled leader to join our retail team as a Store Operations Manager. As a leader, you'll play a key role in creating a world-class customer experience for our guests.In this role, you'll oversee the daily operations of our store, ensuring that everything runs smoothly and efficiently. This includes managing inventory, scheduling, and staff...
-
Customer Experience Specialist
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeWe are Together Financial Services Limited, a market leading property finance expert with an entrepreneurial spirit based in the UK. Our team of over 750 colleagues is passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.We pride ourselves on our common-sense approach to property finance, and...
-
Customer Acquisition Specialist
5 days ago
Cheadle Hulme, Stockport, United Kingdom Agilent Full timeCompany OverviewAgilent Technologies is a leader in the life science, diagnostic, and applied market laboratories worldwide. We provide instruments, services, consumables, applications, and expertise to help our customers gain insights and answers.SalaryThe estimated salary for this position is $80,000 - $110,000 per year, depending on experience and...
-
Customer Relationship Specialist
1 month ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob Title: Customer Relationship SpecialistAt Together, we're seeking a skilled Customer Relationship Specialist to join our Operations Collection Team. As a key member of our team, you'll be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Deal with inbound calls from customers relating to early and/or...
-
Customer Service Specialist
2 days ago
Cheadle Hulme, Stockport, United Kingdom Circle Health Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Circle Health Group. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met in a timely and efficient manner.
-
Retail Merchandiser
1 week ago
Cheadle Hulme, Stockport, United Kingdom Dee Set Full timeAbout Dee SetDee Set is a leading retail expert with over 15 years of experience supporting brands to be better, faster and more cost-effective in retail. We have the people, passion and technology to be your perfect choice.A Competitive Salary: £25,000 - £35,000 per annumAs a Retail Merchandiser - Visual Experience Specialist, you will be part of our team...
-
Counter Manager
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom NEOM Wellbeing Full timeAbout the RoleWe're seeking a talented Counter Manager to join our team at NEOM Wellbeing. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences, building a strong team, and driving sales growth.Key ResponsibilitiesLead the day-to-day operations of the counter and teamDevelop and implement sales strategies...
-
Customer Service Representative
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob Title: Customer Relationship SpecialistAbout the Role:We are looking for a motivated and empathetic individual to join our Operations Collection Team as a Customer Relationship Specialist. As a key member of our team, you will play a vital role in providing high-quality support to our customers, working closely with them to understand their financial...
-
Site Manager Assistant
1 week ago
Cheadle Hulme, Stockport, United Kingdom Hydes Brewery Full timeAbout The Crown InnThe Crown Inn, located in the heart of Cheadle village, is a welcoming high street venue known for its lively atmosphere and extensive selection of drinks, including cask beers and premium gins.Our TeamWe are passionate about delivering exceptional hospitality experiences to our guests and building strong relationships within the...
-
Customer Service Representative
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our Operations Collection Team. As a Collections Specialist, you will be working with customers to resolve financial issues and provide exceptional customer service.Key Responsibilities:Deal with inbound calls from customers relating to...
-
Customer Service Representative
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeRole OverviewWe are seeking a skilled Collections Specialist to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to our customers, understanding their financial situations, and working with them to find suitable solutions.Key ResponsibilitiesDeal with inbound calls from customers...
-
Application Support Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Agilent Full timeAbout the RoleAgilent is seeking a skilled Application Support Specialist to join our team. As a Field Service Solutions Engineer, you will play a pivotal role in developing application support capabilities and implementing solutions for our customers.Key ResponsibilitiesCarry out end-to-end application-based consulting during customer onboarding...
-
Customer Relationship Management Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeAbout the RoleWe are seeking an experienced CRM Manager to join our team at Together Financial Services Limited. As a key member of our marketing department, you will be responsible for developing and executing CRM campaigns that drive business growth and customer engagement.Key Responsibilities- Develop and implement CRM strategies that align with our...
-
Customer Dispute Resolution Specialist
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Candidate Source Ltd Full timeWe are seeking a highly skilled individual to join our team at Candidate Source Ltd as a Complaint Handler. As a key member of our team, you will be responsible for communicating with customers and third parties to resolve complaints in a fair and timely manner.Key Responsibilities:Investigating and resolving customer complaints: You will be responsible for...
-
Application Support Specialist
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom Agilent Full timeAbout the RoleWe are seeking an Application Support Specialist to join our team at Agilent, a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise.In this pivotal role, you will be part of a professional team of Field Service Application Engineers across Europe,...
-
Financial Transaction Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom BTA Full timeThis position is for a Financial Transaction Specialist, where the successful candidate will ensure accurate and efficient processing of financial transactions for BTA.Key ResponsibilitiesThe Financial Transaction Specialist will be responsible for:Managing debt recovery, ensuring timely payment of invoices.Performing credit checks on potential customers and...
-
Senior CRM Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeAbout the RoleWe are seeking a skilled CRM Specialist to join our team at Together. As a CRM Specialist, you will be responsible for developing and executing CRM campaigns that drive business growth and customer engagement.Key ResponsibilitiesDevelop and implement CRM strategies that align with business objectivesDesign and execute email campaigns that meet...