Customer Experience Specialist

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Role Overview

We are seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to customers, understanding their financial situations, and offering tailored solutions to meet their needs.

Key Responsibilities

  • Handle inbound calls from customers regarding early and late-stage arrears on regulated and unregulated accounts.
  • Utilize effective listening and questioning skills to understand the root cause of a customer's financial situation and work collaboratively to find suitable solutions.
  • Resolve customer enquiries with a focus on first contact resolution to achieve positive customer outcomes.
  • Identify and address customer complaints, escalating where necessary.
  • Provide empathetic support to vulnerable customers, arranging appropriate assistance as required.

Requirements

  • Exceptional customer service and communication skills.
  • Previous call centre experience.
  • An empathetic approach to customers, demonstrated through active listening and effective questioning.
  • A team player with a flexible and collaborative mindset.

Benefits of Working at Together

  • 26 days' holiday, increasing to 30 days with service, plus bank holidays.
  • Buy and sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar and restaurant discounts.

We value diversity and inclusion at Together, and we are committed to creating a workplace that represents a variety of backgrounds, perspectives, and skills. If you require any reasonable adjustments to make your experience with us easier, please let us know and we will do our best to accommodate your needs.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.



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