Customer Experience Associate

3 days ago

Cheadle, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time
Customer Experience Executive Role

We're Together Financial Services Limited, a market-leading property finance expert with a passion for supporting individuals and businesses achieve their property ambitions. Our customer-centric approach has earned us a reputation for delivering exceptional service and building long-lasting relationships with our clients.

As a Customer Experience Executive, you will be part of our Operations Collection Team, providing high-quality support to regulated and unregulated customers. Your primary responsibility will be to understand a customer's financial situation and offer the appropriate support through exceptional customer service and treating customers with compassion.

Key Responsibilities:
  • Deal with inbound calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.
  • Display effective listening and questioning skills to understand the root cause of a customer's financial situation and work with the customer to find the right solutions for their needs.
  • Resolve customer enquiries aiming for first contact resolution to reach good customer outcomes.
  • Identify and resolve any customer complaints and escalate where appropriate.
  • Understand the needs of vulnerable customers and arrange the appropriate type of support.

Requirements:
  • Exceptional customer service and communication skills.
  • Call centre experience.
  • An empathetic approach to customers through active listening and effective questioning.
  • A team player who works collaboratively and flexibly.

Benefits:
  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar / restaurant discounts.

About Us:
We're proud to be an equal opportunity workplace, embracing diversity and inclusion. We welcome colleagues from all backgrounds and experiences who share our passion for delivering exceptional customer service and building long-lasting relationships with our clients.

  • Customer Experience Specialist

    5 months ago

    Cheadle, United Kingdom Gee Hair Full time

    **Embark on an exciting career journey with Gee, a growing UK-based e-commerce hair brand located in Cheadle Hulme, Manchester.** We are seeking a dynamic and customer-centric ‘Customer Experience Specialist’ to join our team. This multifaceted role combines customer service excellence with social media management, product expertise, quality assurance,...

  • Customer Experience Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveAt Together, we're seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll play a vital role in providing exceptional support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveAt Together, we're seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll play a vital role in providing exceptional support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Executive

    1 month ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Customer Experience Executive you will be working as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. You will be providing high quality support to regulated and unregulated customers. Our aim is to understand a customer's circumstance and offer...

  • Sales Associate

    1 month ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for delivering exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesProvide a premium and tailored customer service experienceOffer...

  • Sales Associate

    1 month ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for delivering exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesProvide a premium and tailored customer service experienceOffer...

  • Sales Associate

    1 month ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesDeliver a premium and tailored customer service experienceProvide...

  • Sales Associate

    1 month ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesDeliver a premium and tailored customer service experienceProvide...

  • Sales Associate

    4 weeks ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesDeliver a premium and tailored customer service experienceProvide...

  • Sales Associate

    4 weeks ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Reiss. As a Sales Associate, you will be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.Key ResponsibilitiesDeliver a premium and tailored customer service experienceProvide...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

    Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you will be responsible for providing exceptional support to regulated and unregulated customers.Key Responsibilities:Deal with inbound calls from customers...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

    Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you will be responsible for providing exceptional support to regulated and unregulated customers.Key Responsibilities:Deal with inbound calls from customers...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Specialist

    1 week ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service to regulated and unregulated customers.Key ResponsibilitiesDeal with inbound calls from customers relating to early and/or late stage arrears on...

  • Customer Experience Manager

    5 days ago

    Cheadle Hulme, Stockport, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve this goal.Key ResponsibilitiesSupport the Lead Customer Experience...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Specialist

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Experience ExecutiveWe are seeking a highly skilled and empathetic Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...

  • Customer Experience Specialist

    6 days ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Role OverviewWe are seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to customers, understanding their financial situations, and offering tailored solutions to meet their needs.Key ResponsibilitiesHandle inbound calls from customers...

  • Customer Experience Leader

    2 days ago

    Cheadle Hulme, Stockport, United Kingdom Village Hotels - Cheadle Full time

    We're seeking a skilled leader to join our retail team as a Store Operations Manager. As a leader, you'll play a key role in creating a world-class customer experience for our guests.In this role, you'll oversee the daily operations of our store, ensuring that everything runs smoothly and efficiently. This includes managing inventory, scheduling, and staff...