Customer Service Advisor

2 weeks ago

Leicestershire, United Kingdom Language Recruitment Services Ltd Full time

Salary: Competitive salary + bonus and benefits

generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy

Location: Leicestershire - Hybrid 3 days a week in office after completion of training

Type: Permanent, full time

Job Ref: SV109511

Language Recruitment Services (LRS) is currently recruiting an experienced Customer Service Advisor for a prestigious luxury goods company with several offices in the UK.

You will play a pivotal role in ensuring customer satisfaction within the UK based clients market managing mainly retail and business clients.

Key Responsibilities:

  • Managing high-volume inbound calls: Handling inquiries related to products, quotes, orders, and product availability, both for internal and external customers.
  • Customer Satisfaction: by promptly and efficiently addressing all incoming queries.
  • End to End Order Management: Overseeing the complete order cycle, from generating quotes to ensuring on-time delivery, while adhering to shipping, quality, and company procedures.
  • Complaint Resolution: Skilfully resolving customer complaints, invoice discrepancies, and delivery queries.
  • Cross-Team Collaboration: Collaborating closely with various teams including merchandising, sales, testing, compliance, and shipping to deliver customer service that consistently exceeds expectations.
  • Sales Administration: Undertaking general administrative tasks and actively contributing to process improvement initiatives. Assist with after-sales service including fault resolutions.
  • Data Management: Ensuring accurate and up-to-date information is maintained in CRM and ERP systems.
  • Fault Resolution: Handling fault resolution and offering support to both internal and external customers across all aspects of our product range.
  • Product Expertise: Demonstrating a proactive attitude by gaining knowledge of company’s brands and collections and providing additional support to the team as needed.

Requirements of the Customer Service Specialist:

  • Fluent in English
  • Previous experience as customer service advisor, merchandising, sales administration, or order processing experience.
  • Organised, ability to prioritise and work towards deadlines
  • Motivated and friendly
  • Strong communication skills with outstanding telephone manners
  • Ability to work independently as well as part of a team
  • Proactive, results orientated with a positive outlook
  • Solid experience with Microsoft Office

If you have a background in customer service, sales administration, sales support, account management, order processing and are ready to excel in a CS role within the luxury sector, we invite you to apply for this position. Join a team dedicated to delivering exceptional service and contribute to company's continued success.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.

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