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Customer Service Advisor, LE19

1 month ago

Enderby Leicestershire, United Kingdom Adecco Full time €12

Job Title: Customer Service Advisor Location: LE19 Industry: Manufacturing Contract Type: Temporary, potential of temp to perm Hourly Rate: £12.01 an hour Working Pattern: Full Time, Mon-Fri 8.30am-5pm Are you a skilled communicator with a passion for providing exceptional customer service? Are you looking for an exciting opportunity within the manufacturing industry? We have the perfect role for you Our client, a leading manufacturing organisation, is seeking a talented Customer Service Advisor to join their team on a temporary basis. As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by handling phone calls and emails effectively and efficiently. Responsibilities: Answering incoming phone calls and responding to customer emails promptly and professionally. Providing accurate and comprehensive information to customers regarding product inquiries, order placements, and delivery status. Resolving customer issues and complaints in a timely and empathetic manner, ensuring customer satisfaction. Collaborating with other departments, such as sales and warehouse, to ensure smooth order processing and timely delivery. Maintaining customer records and updating internal systems with relevant information. Identifying opportunities for process improvements and providing feedback to enhance the customer experience.Requirements: Previous experience in a customer service role, preferably within a manufacturing environment. Excellent verbal and written communication skills, with a strong ability to articulate information clearly and professionally. Proficiency in handling phone calls and emails while maintaining a friendly and helpful demeanour. Strong problem-solving skills and the ability to remain calm under pressure. Attention to detail and the ability to multitask effectively in a fast-paced environment.If this role is suitable for you, please click to apply and a member of the team will be in touch. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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