Customer Service Advisor

7 months ago


Enderby, United Kingdom Next PLC Full time

**Rate of pay**:£12.70 per hour

**Shift**:Saturday to Monday 7am to 3pm, Tuesday 7am to 2.45pm & Wednesday 7am to 3pm (36 hours per week)

**Training**: 4 weeks of training Monday to Friday 8am to 4pm OR 9am to 5pm

**Location**:Enderby, Leicester (Oniste)

Our International department currently trades in 130 countries worldwide with growing teams across our contact centres in Leicester, London, Manchester, Poland and Pune.

International Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.

**What you’ll be doing**:
You will use your excellent customer skills to build confidence with our customers and truly listen to their needs.

Using your keen eye for detail and your problem solving mindset, you’ll communicate the best course of action to leave our customer queries fully answered and resolved.

**What we’re looking for**:
With previous experience in customer service, ideally within a call centre or customer facing environment, you’ll be a team player with excellent communication skills with the ability to communicate in a confident, clear and friendly manner, working in a fast paced environment.

You will be fluent in English and Turkish spoken and written and have good literacy and numeracy skills.

You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining positive and resilient.

**What's Next?**

**Job Types**: Full-time, Permanent

**Salary**: £12.70 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Every weekend

Supplemental pay types:

- Performance bonus

**Language**:

- English (preferred)
- fluent Turkish (preferred)

Work Location: In person

Reference ID: 63794



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