Senior Customer Advisor

7 months ago


Enderby, United Kingdom HSS Hire Full time

It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a **Senior Customer Advisor** to join us in our **Enderby **Merchant. Offering an extensive array of top-tier products and equipment across all sectors, we're the go-to solution for our customers. We embrace a forward-thinking culture and we want you to be part of the exciting journey with us.

**As Senior Customer Advisor you will take responsibility for**:

- Day to day running of the concession.
- Building strong relationships with customers, help them to plan their future orders with us.
- Driving sales - Exceed sales targets on a weekly/monthly basis to achieve monthly bonus.
- Product knowledge and services we offer.
- A proven track record in a target driven environment.
- A sales focused mind set - striving to go above and beyond for our customers, having conversations in and around the store to drive sales - outgoing and comfortable starting conversations.
- The ability to work in branch on your own. (**Lone Working**)

**What do you get back?**

Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

**You will receive**:

- Competitive salary with access to our company pension allowing you to save and plan for your future.
- 20 days holidays plus your standard bank holidays with an opportunity to buy an extra 5 and accrue more with length of service.
- FREE Hire from our core range, with 35% off for friends and family
- Training and development - on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve.
- Life assurance is provided at twice your annual salary.
- You will get the choice of other benefits that work for you through our Benefits portal - you pick the benefits you want - such as holiday buy and cycle to work schemes.
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more.

**Wellbeing is at the forefront of our people agenda and upon joining us, you will have access to**:

- Mental Health First Aiders
- An Employee Assistance Programme which is free support 24/365
- A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.

**Who are HSS?**

HSS are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we go above and beyond to meet our customer’s needs. We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology.

Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce - please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Enderby: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Weekend Availability: Every Saturday morning, 7:30am until 12:30pm

Work Location: In person

Reference ID: 005978



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