Credit Advisor

**Are you an independent thinker and able to make decisions based on business processes?**

**If you are, this is the role for you**

**About the team**:
These are unique and exciting Credit Advisor roles as there are no sale targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service.

Our call centre in Enderby offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Credit family.

We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full-time training to ensure you know everything you need to know to resolve our customer credit enquiries.

There is also the opportunity to development towards becoming a Senior Advisor within the department.

**Key responsibilities of a Credit Advisor**:

- Use the customer’s information to make a decision on credit allowance, negotiating where necessary
- Increase and decrease customer credit limits
- Offer advice and support on credit-related matters
- Perform relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed credit decision
- Undertake all duties in line with the Financial Conduct Authority guidelines

**Benefits**:

- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Staff discount
- Onsite nursery

**Additional Information**:
Shifts available:

- Wednesday to Saturday, 1:30pm-11pm
- Sunday, Monday, Wednesday, and Thursday, 1:30pm-11pm

Please be aware shifts are on a first-come, first-served basis and cannot be guaranteed. Training to commence on Monday 31st October. You must be able to commit to full-time training (Monday to Friday 9am to 5pm) to be successful in this Credit Advisor role.

**Essential Skills**:
**About you**:
With previous experience in customer service, ideally within a call centre or customer-facing financial environment, you’ll be a team player with excellent communication skills, working in a fast-paced environment.

You'll be up for a challenge, empathetic, and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining assertive and resilient.

**Desired Skills**:
**You will also have**:

- an analytical approach
- excellent attention to detail and be extremely self-motivated
- outstanding problem-solving skills with the ability to provide a range of solutions
- a clear and confident communication style
- excellent literacy, numeracy, and PC skills (Excel) with the ability to pick things up quickly

**About Company**:
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s second largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy online from over 70 countries around the world So, we’ve gone global

**Essential Requirements**:** About you**:
With previous experience in customer service, ideally within a call centre or customer-facing financial environment, you’ll be a team player with excellent communication skills, working in a fast-paced environment.

You'll be up for a challenge, empathetic, and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining assertive and resilient.