Customer Service Associate
1 day ago
Do you have a passion for delivering excellent customer experience ? If so, you could be exactly what we are looking for.
We have an exciting opportunity to join ESPO’s busy, fast paced, Customer Experience Team based in Leicester.
Our Customer Experience Team, is the first point of contact for our customers. The role involves, dealing with a wide range of customer enquiries, which will include taking and entering new orders, general customer enquiries, product and account advice to name but a few.
You will liaise directly with our customers, internal teams and third-party support partners to achieve the best outcome for our customers.
The role is both challenging and rewarding, we need people that can work at pace, make sound decisions and work as part of a team.
You’ll have experience of working in a customer service environment, be able to build rapport, accurately record information and an ability to problem solve, with a genuine desire to help customers.
Great verbal and written communication skills are essential as is a positive, flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.
Experience of working with customers, in a contact centre or fast paced customer service environment
Excellent verbal and written communication skills
Take ownership and resolve enquiries for customers Excellent IT Skills, including experience of working with complex systems and databases to interrogate, record and resolve customer enquiries
Ability to accurately enter customer data
Experience of managing workload achieving targets
**_ You will need to be able to work between the hours of 08:00 and 16:30, Monday to Friday (37 hours per week) _**
**About Us**
ESPO is a public sector owned professional buying organisation. For over 40 years we have provided a wide range of goods and services to our customers in Education, NHS, Emergency Services, Local Authorities, Government and the wider public sector
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