Service Support Administrator
6 days ago
**Job Description**:
**Job Title: Service Support Administrator**
**Location: Leicestershire**
**Salary: £25,000 Basic, 25 Days Holiday Plus Bank Holidays, Full Product Training, Company Pension.**
We are looking for an experienced Administrator to come onboard an established manufacturer based in Leicestershire. This is a highly successful organisation, who operate within the powered access market, supplying mobile elevated working platforms to a trusted customer based. You will join a close-nit team and will be the first point of call when engaging with customers over the phone.
This is a full-time position, 39 hours per week, Monday to Friday. It would ideally suit someone who is organised, holds strong customer service skills, and enjoys working within a friendly environment.
**Responsibilities of the Role**:
- Liaise with customers taking inbound and outbound calls on a daily basis
- Liaising with the manufacturer over in Italy
- Organising and managing transport and delivery’s
- Taking parts orders and invoicing of spare parts
- Scheduling breakdowns
- Booking in new vehicles onto the system and registering vehicles for tax purposes
- Managing customers’ expectations
**Requirements of Role**:
- Previous experience working within a product support / service support role within an engineering or manufacture environment is preferred
- Strong IT skills and confident in the usage of Excel
- Excellent administration skills
- Good communication and organisational skills
- Confident in customer service
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