Customer Service Supervisor
3 weeks ago
Job TitleCustomer Service Team LeaderRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and we are recruiting a Weekend Lates Supervisor working within our Contact Centre based in Leicester. The hours of work will be 3pm-7pm Saturday and Sunday.On a typical day you will: * Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI’s * Prepare cover rota’s for all UK regions taking remedial action where required * Monitor notes added to the CRM system by agents for quality and accuracy * Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and support where required * Act as an escalation interface for field colleagues and on-call managers * Identify areas of improvement within the existing way of working and implement following necessary discussionWhat you will need to be successful * You are passionate about excellent customer service * You have excellent written and verbal communication skills * You are a team-player and are able to work under pressure to deliver business commitmentsWhat’s In it For Me / Benefits * You will receive a long-term employment contract with the world market leader in a crisis-proof industry. * We offer you remuneration in accordance with local standards plus benefits.We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.With strong performance, you will have the opportunity to grow in this role to build a career at Otis.Apply today to join us and build what’s next
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Customer Service Supervisor
4 weeks ago
Enderby, United Kingdom CV-Library Full timeJob Title Customer Service Team Leader Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Weekend Lates Supervisor working within our Contact Centre based in Leicester. The hours of work will be 3pm-7pm Saturday...
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Customer Service Advisor
7 months ago
Enderby, United Kingdom Vistry Group PLC Full timeRole Overview: **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated...
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Customer Service Associate
2 days ago
Enderby, United Kingdom ESPO Full timeDo you have a passion for delivering excellent customer experience ? If so, you could be exactly what we are looking for. We have an exciting opportunity to join ESPO’s busy, fast paced, Customer Experience Team based in Leicester. Our Customer Experience Team, is the first point of contact for our customers. The role involves, dealing with a wide range...
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Customer Service Support Specialist
1 week ago
Enderby, Leicestershire, United Kingdom Interaction Recruitment Full timeJob OverviewEnderby-based Interaction Recruitment is seeking a skilled Customer Services Administrator to support the team with daily tasks. This role involves responding to customer enquiries, processing sales orders, and providing exceptional customer service.Key Responsibilities:Efficiently respond to customer inquiries.Process sales orders accurately and...
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Customer Service Manager
4 days ago
Enderby, United Kingdom Vistry Group PLC Full timeCustomer Service Manager - Enderby, England \In a Nutshell… We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry North East Midlands, at our office in Enderby, Leicester. As our Customer Service Manager, you will have expert understanding of NHBC guidelines, will be able to diagnose complex defects as and when they...
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Customer Service Manager
2 months ago
Enderby, United Kingdom Vistry Group PLC Full timeCustomer Service Manager - Enderby, England In a Nutshell… We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry North East Midlands, at our office in Enderby, Leicester. As our Customer Service Manager, you will have expert understanding of NHBC guidelines, will be able to diagnose complex defects as and when they...
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Warehouse Supervisor
7 months ago
Enderby, United Kingdom Topps Tiles Full timeTopps Group is home to premier UK tile brands including Topps Tiles, Pro Tiler Tools, Parkside and Tile Warehouse. Our foremost retail brand Topps Tiles stands as the nation’s largest specialist distributor of tiles and associated products with over 300 stores nationwide. Our plans for growth across both domestic and commercial markets, across physical...
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Customer Service Administrator
3 weeks ago
Enderby, United Kingdom CV-Library Full timeCustomer Service Administrator – Hybrid Location: Leicester, LE19 1SU – Hybrid Salary: £23,898 per annum + Excellent Benefits! Contract Type: Fixed Term Contract for 10 months, Full-Time What We Can Offer You: Hybrid working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym...
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Customer Service Administrator
3 weeks ago
Enderby, United Kingdom Mercia Group Full timeCustomer Service Administrator – Hybrid Location: Leicester, LE19 1SU – Hybrid Salary: £23,898 per annum + Excellent Benefits!Contract Type: Fixed Term Contract for 10 months, Full-Time What We Can Offer You: Hybrid working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to...
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Customer Service Advisor
7 months ago
Enderby, United Kingdom Next PLC Full time**Rate of pay**:£12.70 per hour **Shift**:Saturday to Monday 7am to 3pm, Tuesday 7am to 2.45pm & Wednesday 7am to 3pm (36 hours per week) **Training**: 4 weeks of training Monday to Friday 8am to 4pm OR 9am to 5pm **Location**:Enderby, Leicester (Oniste) Our International department currently trades in 130 countries worldwide with growing teams across...
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IT Service Desk Team Leader
6 days ago
Enderby, United Kingdom ESPO Full time**IT Service Desk Team Leader** Based at ESPO’s Grove Park facility in Leicester this role is an integral part of the ESPO IT Department, leading a small team providing IT services and support to colleagues across the business. ESPO is a unique publicly-owned educational supplier with over 40 years history. We distribute products from our warehouse to...
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Customer Service Advisor, Bmw Contact Centre
1 month ago
Enderby, United Kingdom Sytner Group Full timeAbout the role We have an exciting opportunity available for a motivated Customer Service Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day.This role will be based at our head office as a full-time position.Situated at our Head office near Fosse Park, Leicester,...
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Customer Delight Specialist
2 days ago
Enderby, United Kingdom Mercia Group Full timeRole Description:We are seeking a Customer Delight Specialist to join our team at the Mercia Group. As a key member of our Marketing Services department, you will be responsible for developing and implementing strategies that drive customer satisfaction, loyalty, and retention. Your expertise will help us deliver exceptional customer experiences, exceeding...
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Customer Relationship Advisor
7 days ago
Enderby, United Kingdom ESPO Full timeESPO ESPO was created over 40 years ago and provides a valuable service to public sector organisations who support our communities throughout the UK. Our customers include education providers, NHS, charities, housing associations and local government and any profit is reinvested back into local communities. Underpinned by our values of** Customer Focused,...
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Customer Experience Manager
2 days ago
Enderby, Leicestershire, United Kingdom Vistry Group PLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join Vistry Group PLC in Leicester, UK. The ideal candidate will have a deep understanding of NHBC guidelines and be able to diagnose defects, develop effective solutions, and drive growth within the customer service department.
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Customer Team Member
7 months ago
Enderby, United Kingdom Coop Full time**Customer Team Member** - Location: 19 Cross Street, Enderby, Leicester, LE19 5NJ- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include...
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Senior Customer Advisor
7 months ago
Enderby, United Kingdom HSS Hire Full timeIt's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a **Senior Customer Advisor** to join us in our **Enderby **Merchant. Offering an extensive array of top-tier products and equipment across all sectors, we're the go-to solution for our customers. We embrace a forward-thinking culture and we want you to be...
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Service Delivery Head
3 days ago
Enderby, Leicestershire, United Kingdom Vistry Group PLC Full timeKey ResponsibilitiesOperational Management: Manage the day-to-day operations of the Customer Service office, including line management responsibilities for Customer Service Coordinators and Technicians.Diary Management: Ensure timely customer visits and well-planned work diaries for CSTs.Defect Resolution: Process and resolve reported defects in a...
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Service Support Administrator
6 days ago
Enderby, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Title: Service Support Administrator** **Location: Leicestershire** **Salary: £25,000 Basic, 25 Days Holiday Plus Bank Holidays, Full Product Training, Company Pension.** We are looking for an experienced Administrator to come onboard an established manufacturer based in Leicestershire. This is a highly successful organisation,...
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Marketing Services Director
6 days ago
Enderby, United Kingdom Mercia Group Full timeAbout the Role:We are looking for a seasoned Marketing Services Director to lead our team in delivering exceptional marketing solutions to our clients. As a key member of our organization, you will be responsible for developing and implementing marketing strategies that drive business growth, improve customer engagement, and exceed client expectations.Your...