Service Advisor
2 weeks ago
**Service Advisor**
Location: Loughborough (This role may require you to travel offsite to support customers)
Hours: Full time, Monday-Friday
**Salary**: 32,000-35,000
Industry: Engineering
**The role**:
- Mechanical/ Technical engineering experience, both practical and office based within a commercial engineering role.
- Full UK driving license.
- Have some experience within a support/ servicing role in the engineering sector.
- Ability to communicate effectively with a clear and polite telephone manner.
- Ability to remain motivated whilst under pressure.
- Understanding of Microsoft Office.
- Ability to work alone as well as part of a team.
**Key responsibilities**:
- Provide support to customers throughout the enquiry process from start to finish.
- Provide technical knowledge and support to customers and other members of the customer service team.
- Agree terms and procedures for repairs to customers.
- Resolve complaints whilst maintaining high customer service levels.
- Arrange and carry out servicing and repairs in person offsite (training will be provided)
- Take on and manage your own caseload including admin tasks.
**The company**:
This family run business was established in the 1960s and is a market leading distributor within the mechanical engineering sector. Ever growing, the company offers great progression opportunities and prides themselves on the supportive working environment. The recently refurbished office provides a fresh and modern workplace. The service and sales management team bring an innovative and supportive approach to leadership. As part of the service team you will receive 23 days annual leave entitlement plus bank holidays, onsite parking and overtime pay where necessary.
PPCOM
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