Customer Support Advisor

3 weeks ago

Hinckley Leicestershire, United Kingdom The Portfolio Group Full time

Customer Support Advisor

The Portfolio Group have an amazing opportunity on the table We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.

Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team player, we want to hear from you.

Job Overview

As part of our client services team, you'll be working closely with the sales team as the first point of contact for prospective clients. Being the first point of contact you'll provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor.

While everyday day will offer a different challenge your core responsibilities will be to:

Handling telephone calls from prospects for our clients group companies.
Where relevant, passing these telephone calls to a relevant sales representative.
Logging the details of any leads into our online form.
Assisting the Business Support team with daily tasks and requests
Assisting the wider sales teams with ad hoc reports and requests.

A solid customer service background with help you thrive in this role, alongside.

A warm, outgoing personality.
Desire to provide outstanding customer service.
Excellent telephone manner.
Competent IT skills.
Attention to detail including grammar and spelling.
Strong organisational and interpersonal skills.
Ability to work in a team.

Benefits

25 Holidays + Bank Holidays
Day off on your Birthday
PerkBox Discounts
Social Events Throughout Year
Contributory Pension Scheme
Private Health Insurance after 5 years

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