Customer Service Advisor
3 weeks ago
**Customer Service Advisor (Engineering)**
Location: Based in Loughborough
Hours: Full time, Monday-Friday
**Salary**: £23,000-£25,000 depending on experience
**The role**:
- Experience as a customer service advisor and or administrator whereby you assisted with incoming enquiries from customers
- Mechanical Engineering knowledge or similar industry experience is desirable
- Have strong communication skills both written and verbal
- Have strong organisational skills and an ability to manage a busy work load effectively
- Be a strong team player but also able to work independently
- IT efficient, use of microsoft office and CRM systems will be a part of this role (training will be provided)
**Key responsibilities**:
- Provide support to customers throughout the enquiry process from start to finish
- Agree terms and procedures for repairs to customers
- Resolve complaints whilst maintaining high customer service levels
- Take on and manage your own caseload including admin tasks
**The company**:
This family run business was established in the 1960s and is a market leading distributor within the mechanical engineering sector. Ever growing, the company offers great progression opportunities and prides themselves on the supportive working environment. The recently refurbished office provides a fresh and modern workplace. The service and sales management team bring an innovative and supportive approach to leadership. As part of the service team you will receive 23 days annual leave entitlement plus bank holidays, onsite parking and overtime pay where necessary.
Location: Based in Loughborough
Hours: Full time, Monday-Friday
**Salary**: £23,000-£25,000 depending on experience
**The role**:
- Experience as a customer service advisor and or administrator whereby you assisted with incoming enquiries from customers
- Mechanical Engineering knowledge or similar industry experience is desirable
- Have strong communication skills both written and verbal
- Have strong organisational skills and an ability to manage a busy work load effectively
- Be a strong team player but also able to work independently
- IT efficient, use of microsoft office and CRM systems will be a part of this role (training will be provided)
**Key responsibilities**:
- Provide support to customers throughout the enquiry process from start to finish
- Agree terms and procedures for repairs to customers
- Resolve complaints whilst maintaining high customer service levels
- Take on and manage your own caseload including admin tasks
**The company**:
This family run business was established in the 1960s and is a market leading distributor within the mechanical engineering sector. Ever growing, the company offers great progression opportunities and prides themselves on the supportive working environment. The recently refurbished office provides a fresh and modern workplace. The service and sales management team bring an innovative and supportive approach to leadership. As part of the service team you will receive 23 days annual leave entitlement plus bank holidays, onsite parking and overtime pay where necessary.
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