In-House Motor Claims Engineer

2 weeks ago

North Shields, United Kingdom McNally Associates Limited Full time

A key part of this role will be collaborating closely internally with our client's claims teams to ensure they offer customers a great claims journey, offering guidance and expert support to both internal and external customers. The ideal candidate will be able to balance their workload, have a good awareness of the marketplace and the ability to communicate with people internally and externally to a high standard.Required Skills/Experience:

  • Applicants must have City & Guilds/HNC or equivalent qualifications in a motor vehicle related subject and be members of, or qualify for membership of, the IMI or IRTE and be studying or prepared to study for membership of the IAEA.
  • Proven experience of working in a motor vehicle estimating/motor engineering environment
  • Knowledge of Audatex and other computerised estimating systems
  • Comprehensive knowledge of motor vehicles, up to date repair techniques and estimating methods
  • Have an understanding of correct vehicle repair methods
  • Good communication and interpersonal skills
  • Self-motivated, proactive and flexible but able to work as part of a team
  • Experience of dealing with customers whether face to face or by telephone

Desirable to also have:

  • Previous experience working in an insurance or claims environment
  • AQP Qualified or willing to work towards the same
  • Knowledge of Insurance Principles & Practices. Types of cover, limit of liability, policy wording and terms.
  • Commercial vehicle and/or fleet experience

This is an office based role.

Hybrid working on offer after the probationary period.

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