Fnol Claims Supervisor

5 months ago

North Shields, United Kingdom Collingwood Business Solutions Full time

Collingwood Business Solutions are looking to recruit a permanent FNOL Claims Supervisor to be based in their office at the Royal Quays, North Shields working Monday to Friday 9.00am to 5pm.

The role of the FNOL team is to receive incoming calls, process new motor claims, deal with claims correspondence and transfer more complex calls to back-office file handlers.

You will support, develop and manage the FNOL team whilst ensuring critical KPIs are met each day.

You will report into the Claims Manager and receive tasks to manage from other areas of the claims department.

Duties will include:

- To assign tasks to the team and ensure they are completed in a timely manner
- Motivate and engage to drive productivity
- Encouraging consistent performance
- Perform file and telephone audits
- Manage the phone lines
- Support customers who may be complaining
- Be a point of contact for team referrals
- Perform monthly 1-2-1s with team members
- Complete and document half year and yearly appraisals
- Recruit and train new members of staff
- Follow company processes for dealing with underperformance and absences
- Assisting the Claims Manager with ad hoc tasks

Collingwood Business Solutions are based near the Royal Quays in North Shields with onsite parking and public transport links near the office.Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- North Shields: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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