Motor Insurance Claims Consultant

2 weeks ago


North East, United Kingdom MTrec Ltd Technical Full time

Benefits and Perks:

  • Company events
  • Pension scheme
  • Employee discounts
  • Complimentary parking
  • Life insurance coverage
  • On-site parking facilities
  • Private health insurance
  • Referral incentives
  • Flexible working options available post-probation

About MTrec Ltd Technical:


MTrec recruitment is excited to represent our esteemed client, a leader in the industry, in their quest for a skilled and knowledgeable Motor Claims Engineer.

This position is ideal for individuals with a background in vehicle repair shops, coachworks, or bodyshop settings. If you excel in fast-paced, high-energy environments, we encourage you to consider this opportunity.

Key Responsibilities:

  • Evaluate and assess claims
  • Verify that the damaged component is covered and that the cause of damage falls within the policy terms.
  • Review parts and labor costs against internal pricing data
  • Negotiate pricing with suppliers and/or acquire alternative estimates.
  • Communicate technical details with policyholders and repairers regarding submitted claims
  • Engage independent engineers as necessary
  • Draft technical responses for policyholders and repairers
  • Investigate any indicators of fraud and take appropriate action if required
  • Define, document, and oversee the Claims Assessment process.
  • Build relationships with a national network of motor assessors.
  • Drive continuous improvement in operational practices, leveraging technology and industry best practices.
  • This includes proactively suggesting enhancements for optimal IT usage and understanding the customer experience.
  • Comprehend and recommend improvements based on industry best practices.
  • Foster and enhance relationships with individual dealers to ensure competitive pricing while delivering exceptional service to customers, characterized by recognizing and facilitating appropriate coverage and executing it clearly and promptly.

Candidate Profile:

  • Ideally, candidates will have a background in workshops, bodyshops, or coachworks.
  • A valid driving license is preferred.
  • NVQ/C&G Level 3 qualification in mechanical engineering is preferred.
  • Familiarity with a variety of mechanical and electrical vehicle components is essential.
  • Ability to work to service level agreements and assist in managing those with colleagues.

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