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Healthcare Operations Manager

3 months ago

Northwood, United Kingdom Medacs Global Group Full time

If you’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Global Group is a leading global healthcare workforce solutions provider offering a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Medacs are recruiting for an Operations Manager for our Workforce solutions division to work on a hybrid basis out of one of our Key Clients locations and remotely from home.

You will have operational management of processes, assisting in achieving all service level and financial objectives within the contract whilst leading, developing, and inspiring your team to deliver outstanding customer service.

You will be accountable for financials for the contract, reporting, people management and improvement initiatives, here’s some of the key responsibilities:

  • Ensure that the team is meeting and exceeding all contractual terms and Service Level Agreements
  • Coaching and Leading a team of 10 on a day to day basis
  • Support the contract quality, managing service audits to ensure full client satisfaction
  • Devise and implement strategies to ensure constant development and improvement of the service
  • Work with stakeholders and the Client Manager to develop and maintain close relationships with clients
  • Produce reports on activities, performance and results
  • Encourage and develop the performance of the team
  • Develop the day-to-day operation through innovation and benchmarking and implement a strategy to achieve continuous improvement of the service delivery to the clients
  • Attending meetings, presentations of data

WHY MGG:

When joining MGG you will have access to a range of benefits that we have on offer:

  • 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
  • Salary up to 40k + quarterly bonus
  • Paid volunteering day
  • Hybrid working
  • Company pension and life assurance
  • Wellbeing support through an Employee Assistance Programme
  • A voluntary mentoring programme
  • Reward and recognition awards
  • Excellent induction plus ongoing training and development
  • Clear career paths

ABOUT YOU:

An experienced commercially aware leader within the healthcare/NHS sector. You will be a superb relationship builder who is accustomed to working towards KPI's using your strong IT and data analytic skills to produce reports and give presentations to Senior Management. Broad exposure across the Healthcare sector and ideally recruitment would be desirable together with proven success developing and managing a team.

ABOUT US:

Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largest supplier of specialist healthcare managed services outside of the United States.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand, the Medacs Global Group and as a member of Impellam Group, our teams are part of a global community of over 2,500 people.

The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.