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Fees Collection Officer

3 months ago

London, United Kingdom Australasian Recruitment Company Remote Work Freelance Full time
FEES COLLECTION OFFICER  A great opportunity to join a welcoming and supportive team at a leading network of independent schools as a Fees Collection Officer  FEES COLLECTION OFFICER ROLE:
  • Identifying overdue accounts by producing a default list (Aged Debt) via the computer or diary system
  • Initiating standard reminders in accordance with a strict timetable
  • Drafting and sending non-standard letters and emails relating to arrears, disputes, or queries
  • Processing debit and credit card payments for accounts severely in arrears
  • Negotiating with late payers by letter, email, and telephone, keeping up-to-date records for accounts on the SIMS database
  • Dealing with general enquiries by telephone, email, or letter about fee-related matters, in addition to prospective parent and general customer service questions
  • Liaising with school admin staff and heads regarding potential exclusion of pupils due to arrears, referring exclusion accounts to the Fees Collection Manager and Assistant Head of Fees, and if a permanent exclusion case, the Chief Executive
  • Liaising with other departments within Trust Office on any fee-related issues
  • Actively using SharePoint for collaboration tasks
  • Assisting with the preparation of termly e-billing, and sorting paper bills where required
  • Providing accurate monthly reports to heads
  • Attending termly debtor meetings with the Fees Collection Manager, and any other necessary meetings
FEES COLLECTION OFFICER ESSENTIALS:
  • Minimum 12 months in a credit control role
  • Excellent attention to detail and communication skills
  • A team player, flexible and adaptable to work and support across multiple teams
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.