Billing and Collections Leader
2 months ago
About the Role
We are seeking a highly skilled Senior Manager to lead the day-to-day operations and continuous enhancements of the revenue cycle for Goodwin's UK offices. This is a highly visible position that demands strong leadership skills to prioritize, plan, and oversee diverse activities.
Key Responsibilities
- Performance Metrics Oversight: Review and monitor key performance metrics for the billing and collection organization.
- Invoicing Excellence: Establish and maintain protocols and procedures to ensure timely, complete, consistent, and accurate client invoicing, adhering to all necessary guidelines.
- Revenue Optimization: Track and minimize revenue loss resulting from ineffective billing or collection processes. Effectively manage and communicate fee arrangements, including busted deal discounts, fixed, tiered, and capped fees.
- Proactive Solutions: Seek process and technology enhancements to boost productivity and improve departmental services.
- Financial Policy Adherence: Ensure continuous compliance with the Firm's financial policies.
- Collaboration and Communication: Proactively engage with senior leadership and attorneys to ensure billing services meet and exceed expectations.
- Strategic Direction: Collaborate with the global Billing & Collections leadership team to establish short and long-term projects, shaping the strategic direction of the department and broader finance function. Share best practices and define effective operational processes.
- Business Issue Resolution: Identify critical business challenges and partner with financial systems management for process improvements and technology solutions.
- Leadership and Coaching: Provide leadership, coaching, and guidance.
- Target Achievement: Work with the Managing Director/Director of Billing & Collections to meet monthly billing and revenue collection targets.
- Insightful Reporting: Provide relevant reporting on billing and collection data, including key performance metrics for firm management.
- Assume unique local responsibilities or additional duties specific to the role or location as requested.
About You
- Effective Communication: Able to communicate professionally and tactfully with all levels of the Firm.
- Customer Service Excellence: Provide exceptional customer service in a fast-paced environment.
- Business Acumen: Strong business awareness and financial acumen.
- Collaborative Attitude: Enjoy being a team player with a flexible, can-do approach.
- Task Management: Handle high volumes of tasks while maintaining attention to detail and prioritizing effectively.
- Proficiency in MS Office: Strong knowledge of Excel is required.
- Billing System Proficiency: Familiarity with Aderant, Elite, or other professional services billing/collections systems.
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