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Customer Relationship Executive

2 months ago

Preston, United Kingdom Taylor Hawkes Ltd Full time

Location: Preston, Lancashire

Hours: 37.5 (9am-5pm)

Salary: £25,000 Plus Commission of circa £1,000 per year

The position of Customer Relationship Executive has been created to support the ambitions plans of the organisation to double its turnover over the next 2/3 years.

The role is office based at our headquarters Newton with Scales, just outside of Preston.

About us:

An independent and growing business that sells garden planters to the trade and retail markets.

About the job:

The Customer Relationship Executive will manage a portfolio of existing, lapsed and prospect accounts building long term relationships to maximise sales revenue. Experience of horticultural industry is not essential.

Additional tasks will include supporting the Office Manager in the day to day running of the business.

Key tasks:

  • Generate sales among client and prospect accounts, including upselling and cross-selling across our portfolio.
  • Operate as the main point of contact assigned accounts.
  • Develop and maintain long-term relationships accounts.
  • Communicate client needs and demands to Anglo Eastern Trading’s management team.
  • Forecast and track client spend projection and revenue generated against targets.
  • Collection and processing of sales orders generated from our own online website and those of our customers who use online platforms.
  • Taking orders placed by telephone and processing these.
  • Processing any other orders received.
  • Input of orders received onto Sage 50 accounting system.
  • Produce Picking Lists and Delivery Notes from Sage 50.
  • Liaising with warehouse staff to ensure orders are despatched in a timely fashion.
  • Updating Wayfair website with new products and prices.
  • Updating company website through website hosts.
  • Identify opportunities to grow business within existing accounts.
  • Collaborate with General Manager and Sales team to reach prospective clients.
  • Service multiple accounts concurrently and ensure clients / accounts receive requested products and services in a timely fashion.
  • Promote the company at key shows.
  • Keep records of account correspondence and future action points using company CRM system and keeping the CRM system up to date

Essential Skills:

  • Excellent administrative skills
  • Sales driven with a proven track record of achievement.
  • Excellent communication skills
  • Computer literate with the ability use Word, Excel, PowerPoint and Sage Accounting
  • Able to produce reports on a regular and timely fashion to the Senior Leadership Team