Customer Service Executive

7 months ago

Preston, United Kingdom Pure Utilities Full time

As a Customer Service Executive, your aim will be to handle queries from sole traders all the way up to multi-internationals, regularly interacting with our industry partners, and investigating & resolving account issues. As someone who is self-driven, you will have the passion and motivation to grow our business, as well as the professionalism and expertise required to succeed in a competitive market.

**Key Duties**
- Take and make customer calls with integrity and professionalism
- Accurately process customer correspondence where required
- Resolve customer queries and issues, ensuring promises are delivered
- Generate quotations/estimates for existing and potential customers
- Maintain customer accounts to ensure existing customers’ expectations are exceeded
- General office procedures, processes and administrative duties, as required.

**Key Requirements**
- Excellent phone-handling ability and a genuine willingness to help customers
- Organisation skills, with the confidence to self-manage your duties
- Commitment to work with other departments across the business, to meet collective targets.
- The ability to multi-task within a busy environment with a high level of accuracy
- The focus at PURE is to give customers the best experience and service possible, so professionalism, courtesy and personal integrity are essential qualities.

**Desirable Skills/Experience**
- Experience in recoveries, sales, customer service, or telemarketing
- Capable IT skills, especially with Microsoft Office (particularly Excel, Word & Outlook)
- Commercial qualifications, a relevant Degree
- Utility industry experience

**Succeeding in the Role**

A successful Customer Service Executive will be organised, professional and have a positive attitude. They will live the Company’s Core Values and confidently provide a high-quality service, consistently helping customers.

**Job Types**: Full-time, Permanent

**Salary**: £22,255.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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