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Guest Operations Manager

2 months ago

East London, United Kingdom Portico Full time
An amazing new opportunity has become available to join the Portico team as the Guest Operations Manager of a brand-new Portico contract
The Guest Operations Manager will oversee for the front of house services delivered within the ground floor reception area of an iconic building in the London Bridge area.
Working with the Guest Services Portfolio Manager, the Guest Operations Manager will oversee the daily operation, ensuring that our team of 5 Receptionists provide the highest level of client care and personal service to all stakeholders and visitors.
The successful candidate will play a huge role in creating and implementing processes to improve the effectiveness of the service that our team provides, and ultimately ensuring that the operation is always a trailblazer for service industry
Salary: £43,000Hours: 40 hours per week, as per business needs.
The successful candidate will be an experienced manager who has managed a small team within a high-end corporate reception or hospitality environment. They will have an inspirational and motivational character and relish the opportunity to foster the development our people.
Excellent communication skills will also be essential to the successful candidate, as they will need to excel in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.
As this is a new contract for Portico, the successful candidate must have experience managing change and the ability to be bold with suggestions and take complete ownership of their domain.

Whats in it for you?
  • Holiday allowance and Enhanced annual leave.
  • Pension.
  • Life insurance.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour private helpline for employees, providing counselling & information services.
  • Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Award winning Training Academy that provides excellent training and development opportunities for our people.
  • Eyecare scheme

Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.

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