Customer Service Officer

3 weeks ago


Wokingham, United Kingdom VolkerWessels Uk Careers Full time

VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.

We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts.

We have a great opportunity for a Customer Service Officer to join our Highways business, based out of our depot in Wokingham.

A Customer Service Officer (CSO) is an indispensable part of the operational delivery for all VolkerHighways term maintenance and lighting contracts. The CSO's work closely with the Call Centre Operators (CCO) and Highway Inspectors with direct responsibility for investigating and managing enquiries about the highway service. The tasks undertaken in this role ensure that the network is safe for the public and with minimal congestion by working with supervisors for planned minor works as well emergency and miscellaneous tasks in a co-ordinated manner. The role includes site visits (which may include extensive walking), managing customers, recording actions, decision making and raising works instruction using our Highways Information Management Systems (HIMS).

The demands of the role require periods of lone working.

About you



  • Wokingham, United Kingdom Pave Recruit Full time

    Your new companyPriding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.Your new roleJoining as Customer Service Officer you will be welcomed into this...


  • Wokingham, United Kingdom Pave Recruit Full time

    Your new companyPriding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.Your new roleJoining as Customer Service Officer you will be welcomed into this...


  • Wokingham, United Kingdom CV-Library Full time

    Your new company Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future. Your new role Joining as Customer Service Officer you will be welcomed into...


  • Wokingham, United Kingdom Pave Recruit Full time

    Your new company Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future. Your new role Joining as Customer Service Officer you will be welcomed into...


  • Wokingham, United Kingdom Pave Recruit Full time

    Your new company Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future. Your new role Joining as Customer Service Officer you will be welcomed into...


  • Wokingham, United Kingdom CV-Library Full time

    Your new company Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future. Your new role Joining as Customer Service Officer you will be welcomed into...


  • Wokingham, United Kingdom Pave Recruit Ltd Full time

    Your new companyPriding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.Your new roleJoining as Customer Service Officer you will be welcomed into this...


  • Wokingham, United Kingdom Pave Recruit Ltd Full time

    Your new companyPriding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.Your new roleJoining as Customer Service Officer you will be welcomed into this...


  • Wokingham, United Kingdom Align JV Full time

    **About us** VolkerHighways is an integrated highways service provider operating across London and the South of England. Our goal is to deliver the best highways solutions within our industry through efficiency, responsibility and a focus on clients and their customers. Our services include highways term maintenance, street lighting and electrical services,...


  • Wokingham, United Kingdom Service Care Full time

    Contracts Assistant needed with Wokingham Borough Council **Start** **Date**: - ASAP **Location** - Wokingham **Duration** - Initially 3 months **Hours** **per** **week** - 37 hours per week **Salary** - £15 per hour *** **Description**: - Contract assistants work closely with the Contract Officers to support with contract administration duties,...


  • Wokingham, United Kingdom Reed Business Support Full time

    **Customer Service Advisor** **Location - fully office based in Finchampstead** **Salary: £20,000 - £22,000** **Hours: Monday to Friday 9-5:30pm.** **Holiday Allowance: 20 days plus bank holidays** Do you have previous Customer Service experience? My client, based in Finchampstead, is looking for a passionate Customer Service Advisor to join their...


  • Wokingham, United Kingdom Nexo Recruitment Ltd Full time

    A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training...


  • Wokingham, United Kingdom Reed Business Support Full time

    **Are you passionate about customer service? Do you look to go the extra mile? If so please read on!** My client, based in Finchampstead, is looking for a passionate Customer Service Advisor to join their family run business on a permanent basis. You will be given full training and development. Important info. you need to know **Job Title: Customer...


  • Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Services Administrator.** **Salary £24,000 - £26,000 DOE** **Location: Wokingham, Kent** **Must have prior experience in an office-based customer service and administration role.** My client is looking for an ambitious, **experienced Customer Services Administrator** to join their team & assist the Customer Service Manager, in ensuring that...


  • Wokingham, United Kingdom VolkerWessels Full time

    includes site visits (which may include extensive walking), managing customers, recording actions, decision making and raising works instruction using our Highways Information Management Systems (HIMS). **About you**: - Skilled in Customer management - Manage own work load and schedule to meet targets and deadlines - An understanding of Highways term...


  • Wokingham, United Kingdom InstaGroup Ltd Full time

    At Insta Group we are recognised nationally for our experience, technical knowledge and expertise. You will be a confident individual in offering great customer service to our clients as well as being a comfortable sales professional possessing excellent communication skills. The Customer Service Administrator is responsible for the customer satisfaction...


  • Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Services Administrator** **Location: Wokingham** **Salary: £22,000 - £25,000 DOE** **Hours**:Monday - Friday, 8.15am - 4.45pm** My client in Wokingham is looking for an experienced **Customer Services Administrator to cover Maternity leave**. This will be for a **minimum of 8 - 12 months.** To assist the Customer Service Manager, in...


  • Wokingham, United Kingdom Akton Recruitment Ltd Full time

    Housing Services Officer Akton Recruitment has an opening for a Housing Services Officer Summary of role - To provide a comprehensive, effective, efficient, highly confidential and responsive service to the Assistant Director - Housing, his team and other users of Council services achieving a smooth and consistent customer journey delivered as locally and as...


  • Wokingham, United Kingdom The Recruiters Room Full time

    **CUSTOMER SERVICE ADMINISTRATOR**: - **£23,000**: - **PERMANENT**: - **WOKINGHAM** Our client based in Wokingham have an exciting opportunity and are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient,...


  • Wokingham, United Kingdom The One Group Full time

    Our client is looking to recruit a Customer Service Representative to join an established team. Responding to sales enquiries and supporting with after sales care, working closely with the sales team. An office-based role in Wokingham (Berkshire) **Responsibilities**: - Respond to customer sales enquiries to produce a range of quotes, from simple pricing...