Customer Service and Administration Specialist

2 weeks ago

Hertford, United Kingdom Rockpool Recruitment LTD Full time

Customer Service and Administration Specialist

Your main role is to ensure our clients' customers enjoy a smooth travel experience. You'll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client's high standards.

Customer Service and Administration Specialist - What will I be doing?

  • Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
  • Booking Management: Enter bookings accurately and update files as needed.
  • Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
  • Payment Processing: Securely process customer payments with precision.
  • Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
  • Ticketing and Documentation: Issue correct and complete travel documents promptly.
  • GDS Proficiency: Use the Global Distribution System to manage bookings.
  • Administrative Support: Assist with various tasks to ensure the customer service department runs smoothly.

Customer Service and Administration Specialist -What experience do I need?

  • It is essential that you have worked in the travel industry previously - preferably in an operations or admin or sales support capacity. Perhaps you have worked as a Travel Consultant but want a change from sales?
  • You will have excellent communication skills and will know how to wow a customer. If you have GDS experience, then that would be great but it's not essential. You will need to be good with systems though.

Customer Service and Administration Specialist - What else do I need to know?

This role is hybrid in Hertfordshire 2 days a week. You will be working Monday to Friday 9 - 5.30pm. The team are friendly, the environment is fast paced, and the product is exciting.

You will be well looked after - this business really knows how to put their employees first - they offer 6 wellbeing days a year on top of your annual holiday allowance.

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