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Director Customer Support Services

4 months ago

Bedford, United Kingdom Activ8 Tech Recruitment Full time

Salary £100k-£115k basic with company bonus on top

once a week in MK postcode (so within 90 minutes drive)


We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools.

The key product offering is website, hubs and portals (and additional services that plug into these), typically these are public facing but can also be internal staff resources.


This new position is the lynchpin between delivery/implementation and ongoing support, and the transition from one to the other.

You will be running services while changing others and as such have a creative eye on best practice implementation and instillment.

We are looking for someone at ease talking with customers - client facing experience is a must

and also management of support service teams (people management is also a must, with specific running of 1st 2nd and 3rd line SaaS support service teams a bonus).