Service Offering Director
1 week ago
**Who are we?**
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are actively seeking a **Service Offering Director **to join our dynamic team across **Western Europe **
As the Service Offering Director for the EMEA region, your role is pivotal in shaping Vertiv's service portfolio, integrating traditional offerings with advanced digital solutions. We seek a visionary leader to develop innovative strategies that surpass customer expectations and anticipate market trends. We are looking for a forward-thinking leader to devise innovative strategies that exceed customer needs.
**What kind of work will you be doing?**
- Oversee development and implementation of service business deliverables and NPDI plans at the EMEA level, ensuring alignment with company objectives and market demands.
- Own pricing strategy for EMEA Service Region, collaborating with stakeholders to establish competitive pricing structures maximizing profitability while meeting customer needs.
- Lead strategic development of Vertiv's EMEA service offerings, integrating traditional models with cutting-edge digital transformation technologies to stay ahead of industry trends.
- Develop comprehensive requirements for new service offerings using Voice of the Customer insights, tailored to address specific customer pain points and deliver maximum value.
- Drive innovation in service delivery through digital tools, enhancing customer experience and operational efficiency across the service lifecycle.
- Foster collaboration with global teams to align regional service strategies with company objectives, facilitating knowledge sharing and cross-functional alignment.
- Develop robust business plans for new service initiatives, conducting thorough market research and risk assessments to inform strategic decision-making.
- Strengthen regional sales team capabilities through targeted training programs focused on digital solutions and advanced service offerings.
- Serve as primary point of contact for industry partners, customers, and internal teams, integrating valuable insights into service development processes. Utilize advanced data analytics to monitor service performance, identify improvement areas, and implement optimization strategies to enhance service quality and customer satisfaction.
**What will make you successful?**
- 5+ years in service/product management, with digital solutions and technologies focus.
- Strong grasp of modern service trends, especially in data centers and related fields.
- Proven global strategy planning and execution.
- Exceptional leadership and team management skills across-cultural skills.
- Fluency in English; competence in another European language.
- Strong analytical, research, and communication abilities.
- Experience in digital service solutions, preferably in data centers. Familiarity with Vertiv's product portfolio, including digital and IT infrastructure solutions.
-
Director of Children's Services
2 weeks ago
Bedford, Bedford, United Kingdom Your Full timeAre you passionate about making a difference in the lives of children and young people? Do you have a track record of driving operational excellence and ensuring the most vulnerable are supported? Bedford Borough Council is looking for a dynamic and visionary Director of Children's Services to lead our committed team in improving educational opportunities...
-
Director of Children's Services
1 month ago
Bedford, Bedford, United Kingdom Bedford Borough Council Full timeAre you passionate about making a difference in the lives of children and young people? Do you have a track record of driving operational excellence and ensuring the most vulnerable are supported?Bedford Borough Council is looking for a dynamic and visionary Director of Children's Services to lead our committed team in improving educational opportunities and...
-
Service Director- Community Health Services
4 weeks ago
Bedford, United Kingdom East London NHS Foundation Trust Full timeELFT - Director of Adult Community Services (Bedfordshire) We are looking for an aspirational and motivating leader to provide strategic and operational leadership and management for all adult community services across Bedfordshire. You will be responsible for the implementation of the Trust’s community health strategy with a particular focus on the...
-
Service Director- Community Health Services
2 weeks ago
Bedford, Bedford, United Kingdom East London NHS Foundation Trust Full timeELFT - Director of Adult Community Services (Bedfordshire)We are looking for an aspirational and motivating leader to provide strategic and operational leadership and management for all adult community services across Bedfordshire. You will be responsible for the implementation of the Trust's community health strategy with a particular focus on the delivery...
-
Director Customer Support Services
3 weeks ago
Bedford, United Kingdom Activ8 Tech Recruitment Full timeSalary £100k-£115k basic with company bonus on top once a week in MK postcode (so within 90 minutes drive) We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools. The key product offering is website, hubs and portals (and additional services that plug into these), typically these are...
-
Director Customer Support Services
3 weeks ago
Bedford, United Kingdom Activ8 Tech Recruitment Full timeSalary £100k-£115k basic with company bonus on toponce a week in MK postcode (so within 90 minutes drive)We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools.The key product offering is website, hubs and portals (and additional services that plug into these), typically these are public...
-
Director Customer Support Services
3 weeks ago
Bedford, United Kingdom Activ8 Tech Recruitment Full timeSalary £100k-£115k basic with company bonus on toponce a week in MK postcode (so within 90 minutes drive)We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools.The key product offering is website, hubs and portals (and additional services that plug into these), typically these are public...
-
Director Customer Support Services
3 weeks ago
Bedford, United Kingdom Activ8 Tech Recruitment Full timeSalary £100k-£115k basic with company bonus on toponce a week in MK postcode (so within 90 minutes drive)We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools.The key product offering is website, hubs and portals (and additional services that plug into these), typically these are public...
-
Director Customer Support Services
3 weeks ago
Bedford, United Kingdom Activ8 Tech Recruitment Full timeSalary £100k-£115k basic with company bonus on topCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.once a week in MK postcode (so within 90 minutes drive)We are recruiting for a Director of customer services to join an established provider of SaaS digital transformation tools.The key...
-
Service Delivery Manager
1 month ago
Bedford, United Kingdom Service Express Full timeDetails We are seeking a Service Delivery Manager to join our talented team here at Service Express to be responsible for the successful delivery of our contracted services and to develop quality relationships with customers and service Express Colleagues. The Service Delivery Manager will be responsible for overseeing all activities related to...
-
Customer Service Team Leader
4 weeks ago
Bedford, United Kingdom Service Care Full timeService care Solution are currently recruiting for a Customer Service Team Manager in Bedford. Bedford Borough Council are creating a new team within customer services that will be a corporate Freedom of Information / SARs / EIRs alongside complaints feedback work. Expertise in Information Governance is key. Need a strong team leader with experience in...
-
Group Director of Student Services
2 weeks ago
Bedford, Bedford, United Kingdom The Bedford College Group Full timeBe part of our teamTBCG is one of the largest FE providers in England and has grown rapidly in the last few years. Whilst each of our colleges have their own unique environment, we are all united by a common purpose: to help individuals, communities and society flourish through education by raising aspirations and reducing inequality to create a sustainable...
-
Group Director of Student Services
2 weeks ago
Bedford, United Kingdom The Bedford College Group Full timeBe part of our team! TBCG is one of the largest FE providers in England and has grown rapidly in the last few years. Whilst each of our colleges have their own unique environment, we are all united by a common purpose: to help individuals, communities and society flourish through education by raising aspirations and reducing inequality to create a...
-
Associate Director
3 weeks ago
Bedford, United Kingdom Penguin Recruitment Full timePenguin Recruitment is delighted to be supporting an award-winning, national, multi-disciplinary consultancy on the hire of an Associate Director of Town Planning for their team in Bedford. The role includes hybrid working with the ability to work flexibly with colleagues at other offices and on projects right across the country. As an Associate Director,...
-
Associate Director
3 weeks ago
Bedford, United Kingdom Penguin Recruitment Full timePenguin Recruitment is delighted to be supporting an award-winning, national, multi-disciplinary consultancy on the hire of an Associate Director of Town Planning for their team in Bedford. The role includes hybrid working with the ability to work flexibly with colleagues at other offices and on projects right across the country.As an Associate Director, you...
-
Associate Director
7 days ago
Bedford, Bedford, United Kingdom Penguin Recruitment Full timePenguin Recruitment is delighted to be supporting an award-winning, national, multi-disciplinary consultancy on the hire of an Associate Director of Town Planning for their team in Bedford. The role includes hybrid working with the ability to work flexibly with colleagues at other offices and on projects right across the country.As an Associate Director, you...
-
Group Director of Student Services
2 weeks ago
Bedford, United Kingdom The Bedford College Group Full timeIntroduction Be part of our team! TBCG is one of the largest FE providers in England and has grown rapidly in the last few years. Whilst each of our colleges have their own unique environment, we are all united by a common purpose: to help individuals, communities and society flourish through education by raising aspirations and reducing...
-
Executive Director of Operations
3 weeks ago
Bedford, Bedford, United Kingdom Benchmark Senior Living Full timeIf you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living We are seeking a creative and hardworking person to assume the role of Executive Director of Operations a t The Arbors of Bedford As the Executive Director...
-
Tax Director
7 days ago
Bedford, United Kingdom Public Practice Recruitment Ltd Full timeTax Director Tax Directors, this is an opportunity you’ll certainly want to hear more about. Available with an award-winning, multi-office accountancy practice, this Tax Director job in Bedford offers the opportunity to lead the provision of personal tax advisory work for a diverse, loyal, and growing client portfolio. The right candidate will be a...
-
Regional Directory of Services
2 weeks ago
Bedford, United Kingdom East of England Ambulance Service Trust Full timeAn exciting opportunity has arisen for a Directory of Services (DoS) Lead to work regionally across the East of England to improve patient outcomes via the Directory of Services. Within EEAST we currently use the MiDoS system which is accessed by all clinicians and some non-clinicians, it contains a mixture of NHS Services, voluntary and Local Authority...