Associate Director of Customer Service

9 hours ago


Bedford, Bedford, United Kingdom Lantheus Medical Imaging Inc Full time
Job Title: Associate Director of Customer Service

Lantheus Medical Imaging Inc is a leading provider of innovative diagnostics, targeted therapeutics, and artificial intelligence solutions. We are seeking an experienced Associate Director of Customer Service to lead our customer service team and drive excellence in order management.

Key Responsibilities:
  • Lead and mentor a high-performing customer service team, fostering a customer-centric culture.
  • Drive excellence in order management through direct engagement and continuous coaching.
  • Oversee customer service operations, ensuring seamless order management and exceptional customer experiences.
  • Monitor key performance metrics, ensuring world-class efficiency and service quality standards.
  • Proactively resolve customer complaints, turning challenges into opportunities for satisfaction and loyalty.
Requirements:
  • Bachelor's degree in business administration, management, computer science, or a related field.
  • 7+ years in customer service with at least three years in a leadership role.
  • Proven ability to manage and develop a customer service team, particularly in order management.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Experience with customer service software and tools.
  • Experience with financial systems and ERP (preferably SAP).
About Lantheus Medical Imaging Inc:

Lantheus Medical Imaging Inc is an entrepreneurial, agile, and growing organization that provides innovative diagnostics, targeted therapeutics, and artificial intelligence solutions. We are committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.



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