Customer Care Administrator

3 weeks ago


Durham, United Kingdom Elvet Recruitment Full time

Elvet recruitment have been appointed to recruit for a Customer Service Administrator to join a Durham based business.Responsibilities: * Answering the telephone, logging customer enquiries on corporate systems * Inputting data on corporate systems to assist with accurate reporting * Liaising with various stakeholders to provide customers with accurate information * Handling customer complaints and delivering timely responses * Ensuring customer records are updated accurately * Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team * Visiting customers to discuss their requirements whilst we are carrying out works * Supporting the wider team by hand delivering letters where required * Contacting customers ensure service delivery satisfaction * Supporting the Customer Service Manager and Customer team * Auditing information provided to ensure processes are being adhered to * Ensure professional communication at all timesExperience & Qualifications * 2 years Customer Service Experience * Minimum of 5 GCSE’s A – C or equivalent including maths and English desirable * Full valid UK driving licence essentialContact Maisie Clark for further details.This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website



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