Customer Care Coordinator
7 months ago
From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.
We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 15,000 homes a year. We have 30 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.
**We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.**
**What is the role?**
We are excited to be recruiting for a Customer Care Coordinator to join our Customer Care Team in Durham. This role reports into the Customer Care Office Manager.
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
**The role will include**:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
**What we need from you?**
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
**What’s in it for you?**
The Salary & Benefits package
- Salary competitive (DOE)
- Contributory pension
- Life cover
- Bonus
**Persimmon are Proud Sponsors of Team GB**
**No Agencies please** - Persimmon will not accept speculative CVs as a means of introduction
- Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
- Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._
-
Care Coordinator
7 months ago
Durham, United Kingdom Helping Hands Home Care Full timeLocation: Durham **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...
-
Customer Care Coordinator
2 days ago
Durham, United Kingdom Persimmon Homes Full timeReports to Customer Care Office Manager. The role supports the Persimmon Complaints process to provide the level of service that our customers deserve and to meet the requirements of the New Homes Quality Code. Duties will centre around Coordination and administration of customer complaints including letter writing, contact with customers, liaison with...
-
Care Coordinator
7 months ago
Durham, United Kingdom Quality Care Services Full time**Reference**: REF1395A **Location**: Durham **Salary**: Salary £22,800 **Comfort Call Limited**: **Durham**: **Company Description**:** Care Coordinator** Durham SR8 2RR Salary £22,800 Driving licence is required Monday to Friday 9am - 5pm with additional on call duties on a rota basis **What we offer** We’re creating brighter days. Fresh...
-
Care Coordinator
5 days ago
Durham, United Kingdom New vision care services Full timeJob description Care Coordinator to work from the Sunderland office and in the community New Vision Care Services has an exciting opportunity for an experienced Senior carer to take that next step and join us as a Care Coordinator in our Sunderland office and the community we cover Chester Le Street and Houghton, Fencehouses and other areas. We want to...
-
Care Coordinator
4 days ago
Durham, United Kingdom IntraHealth Full time**Full time, 37.5 hours, **Permanent** IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation...
-
Domiciliary Care Care Coordinator
6 months ago
Durham, United Kingdom bright healthcare services Ltd Full time**Position**: Care Coordinator **Reporting to**: Branch Manager **Role**: Our client islooking for a Care Coordinator to join their team at Yeshua Healthcare Ltd. In this role, you will effectively and efficiently manage the delivery of high quality care services, ensuring that Care Workers are matched to Clients based on the level and type of care they...
-
Out of Hours Coordinator
3 days ago
Durham, United Kingdom Dale Care Ltd Full time**About Us** Dale Care is one of the North East's leading home care providers with over 30 years’ experience in providing home care services which are targeted towards supporting elderly and vulnerable adults to live as independent as possible. **About the Role** We provide domiciliary care between 7am and 10pm Monday to Sunday within County Durham,...
-
Care Coordinator
2 days ago
Durham, United Kingdom Human Support Group Full time_**Care Coordinator - Extra Care Scheme - Appleton Lodge - Durham - DL16 6DL**_ A fantastic opportunity has arisen for an efficient, organised and experienced Care Coordinator to join our Foundry Wharf Extra Care Scheme, located in Merseyside. The role of the Care Coordinator is to support the delivery of the highest quality care support services by line...
-
Daily Care Coordinator
2 weeks ago
Durham, Durham, United Kingdom UKCIL Ltd Full timeDaily Care Coordinator OpportunityWe are seeking a highly skilled Daily Care Coordinator to join our team at UKCIL Ltd. This exciting opportunity allows you to make a real difference in the life of a young boy with autism.About the RoleAs a Daily Care Coordinator, you will be responsible for providing support and care to a 13-year-old boy with autism. This...
-
Care Coordinator
7 months ago
Durham, United Kingdom Durham West PCN Full time**Durham West Primary Care Network** **PCN Care Co-ordinator Job Description and Person Specification** **Salary Band 4** **Job title** Patient Care Co-ordinator **Accountable to** Clinical Director **Hours per week** 37.5 **Introduction and Job summary** We are 3 practices - Dunelm Medical Practice, Chastleton Medical Group and The Medical Group...
-
Care Coordinator
9 months ago
Durham, United Kingdom Intrahealth Ltd Full timeCare coordinators play an important role within a practice and the PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care coordinators help patients negotiate their way through the NHS and so can help...
-
Supporter Care Coordinator
7 months ago
Durham, United Kingdom St Cuthbert’s Hospice Full timeCommunication and relationships To communicate effectively and appropriately with donors to ensure donors feel thanked and valued for their support. To build donor relationships to support donor retention across individual giving. Works with the Communications and Marketing Team to ensure that individual giving (including Regular Giving, Legacy Giving and In...
-
Customer Care Coordinator
7 days ago
Durham, United Kingdom Persimmon Homes Full time**Qualifications/Experience** You should be experienced in dealing with customers and be confident and courteous when working in customers homes. A CSCS card is essential along with a full driving licence, First Aid at work and PASMA certificate an advantage, but training can be provided **Skills** You will need to be punctual, efficient, well organised,...
-
Care Worker
7 days ago
Durham, United Kingdom Service Care Full time**_Job Title: _**Care Worker (Prison Based) **_ Location: _**County Durham **_ Shift Pattern: _**Monday - Friday (9AM - 5PM) **_ Type of Contract:_** Permanent **_ Hourly Rate:_** £19,047-£21,934 (Dependent on Experience) **_ About the client:_** Service Care Solutions are currently recruiting for a leading social enterprise and registered charity...
-
Care Professional
2 weeks ago
Durham, Durham, United Kingdom Bluebird Care Full timeUnlock Your Potential in Home CareAre you a compassionate and caring individual looking for a rewarding career in home care? Look no further! As a Care Assistant with Bluebird Care Durham North, you'll have the opportunity to make a real difference in people's lives. Our team is dedicated to providing high-quality care and support to our customers, and we're...
-
Customer Support Coordinator
4 days ago
Durham, United Kingdom Esh Group Full timeOverall Objective We are expanding our in-house customer support team. As part of that we are looking to recruit a confident Customer Support Coordinator who will help place our customers at the heart of everything we do. The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer...
-
Customer Care Co-ordinator
6 days ago
Durham, United Kingdom Generator Power Ltd Full time**Generator Power** is the UKs largest independent rental generator company, running a fleet from 10KVA to 1250KVA sets to cater for a wide variety of industries such as; Offshore oil and gas, telecoms, manufacturing, events and construction. We have one of the widest ranges in the UK, with generators and ancillary equipment that can handle anything from a...
-
Home Care Assistant
2 weeks ago
Durham, Durham, United Kingdom Bluebird Care Full timeYour Role as a Care AssistantProviding personal care duties, including bathing, dressing, and grooming.Administering medication according to customer needs.Manual handling, using equipment where required.Promoting customer health and well-being.You will work closely with our customers, their families, and other healthcare professionals to ensure seamless...
-
Personal Care Worker
7 days ago
Durham, Durham, United Kingdom Bluebird Care Full timeAre you passionate about delivering high-quality care and making a positive impact on people's lives? Do you possess a caring and compassionate nature, a strong work ethic, and a commitment to providing exceptional care? If so, we invite you to join our team as a Care Assistant in Sunderland and Durham North. In this rewarding role, you will work closely...
-
Customer Care Joiner
7 months ago
Durham, United Kingdom Persimmon Homes Full timeFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...